Senior Service Desk Specialist

Sipay; Fatih; On-site; TRY 420,000 - 520,000; Full time

Job summary

Sipay in Türkiye is seeking a Senior Service Desk Specialist to join our Technology team. You will oversee Microsoft 365 services, Entra ID, Exchange Online, Intune, and AD, delivering quality end‑user support and proactive incident response.

The ideal candidate has advanced Microsoft 365 experience, PowerShell skills, and a solid understanding of networking basics. You will partner with IT security and operations to ensure reliable service delivery and continuous improvement.

Qualifications

• Advanced experience within the Microsoft 365 ecosystem.
• Strong technical expertise in Entra ID, Exchange Online, and Intune administration.
• Solid knowledge of Active Directory, GPO, OU, and authentication processes.
• Advanced troubleshooting experience with Windows 11 and Microsoft 365 applications.

Responsibilities

• Manage the daily operations of Microsoft 365, Entra ID, Exchange Online, Intune, and Active Directory environments.
• Manage user, access, licensing, mailbox, group, and device administration processes.
• Manage MFA, Conditional Access, SSO, Hybrid Identity, and user synchronization processes.
• Manage Windows device enrollment, configuration, compliance, application deployment, and Autopilot processes.
• Resolve end‑user issues related to Windows 11 and Microsoft 365 applications quickly and effectively.
• Troubleshoot mail, authentication, network, endpoint, and hardware‑related issues.
• Track and resolve IT requests through the ticketing system in line with SLA targets.
• Perform root cause analysis for recurring issues and develop permanent solutions.
• Simplify manual operations and improve efficiency through PowerShell and automation tools.
• Contribute to endpoint security and device hardening initiatives.

Skills

Microsoft Entra ID

Exchange Online

Microsoft Intune

Microsoft 365

Active Directory

PowerShell

IT ticketing systems

Tools

Windows 11

Networking basics

Job description

Sipay is an innovative financial technology company founded in 2019, designing products and services tailored to the financial needs of both businesses and individuals. As Turkey’s most valuable fintech company, Sipay offers a financial marketplace that enables businesses to monitor and manage their entire financial landscape from a single platform, while providing unbiased access to all available financial options. This empowers companies facing the challenge of managing the present and preparing for the future to make the most informed decisions.

Offering a wide range of up-to-date, fast, easy, secure, and innovative payment solutions, Sipay also leads the industry with its customer-centric approach.

Rapidly progressing on its path to becoming a global fintech leader, Sipay was recognized in both 2023 and 2024 as Turkey’s fastest-growing electronic money and payment institution in Deloitte Technology Fast 50. In 2023, it was ranked 187th on the Deloitte Technology Fast 500 EMEA list, and in 2024, Sipay climbed 68 spots to reach 119th place. Additionally, Sipay earned certification in the Great Place to Work program and was also included in the Happy Place to Work® Turkey 2025 list, which recognizes the best employers each year.

We are looking for a Senior Service Desk Specialist for our growing Technology team!

Qualifications:

• Advanced experience within the Microsoft 365 ecosystem
• Strong technical expertise in Entra ID, Exchange Online, and Intune administration
• Solid knowledge of Active Directory, GPO, OU, and authentication processes
• Advanced troubleshooting experience with Windows 11 and Microsoft 365 applications
• Basic/intermediate network knowledge covering TCP/IP, DNS, DHCP, VPN, and Wi‑Fi
• Experience in end‑user support, hardware, and peripheral devices
• Strong problem‑solving and Root Cause Analysis approach
• At least intermediate‑level PowerShell knowledge
• Experience working with IT ticket/helpdesk systems

Nice to Have:

• Experience with Hybrid AD / Entra ID and large‑scale user and device environments
• Familiarity with ITIL, ITSM, SLA, and KPI processes
• Knowledge of Microsoft Defender, Purview, and endpoint security
• Microsoft certifications such as MS-900, MD-102, AZ-104, SC-300, or similar

Required Tools & Skills:

• Microsoft Entra ID: User & group management, licensing, MFA, Conditional Access, SSO, Enterprise Applications, Hybrid Identity
• Exchange Online: Mailbox, Shared Mailbox, Distribution List, M365 Groups, mail flow & delivery troubleshooting
• Microsoft Intune: Device Enrollment, Configuration Profiles, Compliance Policies, App Deployment, Windows Autopilot
• Microsoft 365: Outlook, Teams, OneDrive, SharePoint, and Admin Center
• Active Directory: User/group management, GPO, OU, and authentication
• PowerShell: Automation of daily IT operations and user‑related tasks
• Network: TCP/IP, DNS, DHCP, VPN, Wi‑Fi, and basic troubleshooting

Key Responsibilities:

• Manage the daily operations of Microsoft 365, Entra ID, Exchange Online, Intune, and Active Directory environments
• Manage user, access, licensing, mailbox, group, and device administration processes
• Manage MFA, Conditional Access, SSO, Hybrid Identity, and user synchronization processes
• Manage Windows device enrollment, configuration, compliance, application deployment, and Autopilot processes
• Resolve end‑user issues related to Windows 11 and Microsoft 365 applications quickly and effectively
• Troubleshoot mail, authentication, network, endpoint, and hardware‑related issues
• Track and resolve IT requests through the ticketing system in line with SLA targets
• Perform root cause analysis for recurring issues and develop permanent solutions
• Simplify manual operations and improve efficiency through PowerShell and automation tools
• Contribute to endpoint security and device hardening initiatives

Why Join Sipay?

Be part of one of Türkiye’s fastest‑growing fintech ecosystems

Thrive in an innovative, collaborative, and fast‑paced work environment

Continuous learning and career growth opportunities

Complimentary breakfast and lunch at our campus

Birthday leave

Buddy Program to support your onboarding journey

Learning & development opportunities through Sipay Academy

Access to LinkedIn Learning

Fun social breaks and team events

Sipay Card and exclusive employee benefits

Access to an on‑site nutritionist

Social clubs and wellbeing activities

An in‑house barista to keep you fueled throughout the day

As Sipay Elektronik Para ve Ödeme Hizmetleri Anonim Şirketi , which has the title of data controller, we show the utmost sensitivity for the processing and protection of the personal data of our employee candidates in accordance with the Personal Data Protection Law No. 6698 (\"KVKK\") and its secondary regulations (together \"KVK legislation\"). With this Privacy Notice, we would like to inform you about the personal data processing activities carried out by our Company for you, our employee candidates.