SAP Support Specialist

Honda Türkiye A.Ş.; Konak; On-site; TRY 60,000 - 80,000; Full time

Job summary

Honda Türkiye A.Ş. is seeking an SAP/Shopfloor support specialist to install, configure, and maintain shopfloor devices and manage data flow with SAP systems.

You will handle incident management using ServiceNow and Jira, support production/warehouse processes, and collaborate with global teams on deployments. The role requires a Bachelor’s degree in a related field, hands-on device experience, and strong English, communication, and problem-solving skills.

Qualifications

• Bachelor’s degree in Computer Engineering, Electrical & Electronics Engineering, Industrial Engineering, Software Engineering, or related fields.
• Hands-on experience with shopfloor devices (handheld terminals, industrial tablets, barcode scanners, label printers).
• Knowledge of SAP architecture and technologies (e.g., Fiori, ITS, CPI, Signavio, LeanIX).
• Experience in SAP and third-party system integrations.
• Good command of English (written and spoken).
• Strong communication, documentation, and problem-solving skills.

Responsibilities

• Install, configure, maintain, and support shopfloor devices.
• Manage data flow between SAP and shopfloor devices, including barcode and labeling processes.
• Provide SAP production and warehouse process support on the shopfloor.
• Handle incident and request management using Helpdesk tools (e.g., ServiceNow, Jira).
• Actively participate in project lifecycle activities including design, implementation, testing, documentation, and ongoing support.
• Provide 1st level SAP S/4HANA end-user support; coordinate with global 2nd level teams for resolution, testing, deployment and authorization processes.
• Work closely with business users to analyze requirements and deliver practical, sustainable solutions.

Skills

Communication

Problem-solving

Documentation

English proficiency

Education

Bachelor’s degree in Computer Engineering or related field

Tools

SAP S/4HANA

Fiori

ITS

CPI

Signavio

LeanIX

ServiceNow

Jira

Job description

• Install, configure, maintain, and support shopfloor devices (handheld terminals, industrial tablets, barcode scanners, label printers).
• Manage data flow between SAP and shopfloor devices, including barcode and labeling processes.
• Provide SAP production and warehouse process support on the shopfloor.
• Handle incident and request management using Helpdesk tools (e.g., ServiceNow, Jira), including prioritization and follow-up.
• Actively participate in project lifecycle activities including design, implementation, testing, documentation, and ongoing support.
• Provide 1st level SAP S/4HANA end-user support; coordinate with global/overseas 2nd level support teams for issue resolution, change management, testing, deployment and authorization processes.
• Work closely with business users to analyze requirements and deliver practical, sustainable solutions.

Qualifications

• Bachelor’s degree in Computer Engineering, Electrical & Electronics Engineering, Industrial Engineering, Software Engineering, or related fields.
• Hands-on experience with shopfloor devices (handheld terminals, industrial tablets, barcode scanners, label printers.)
• Knowledge of SAP architecture and technologies (e.g., Fiori, ITS, CPI, Signavio, LeanIX).
• Experience in SAP and third-party system integrations.
• Good command of English (written and spoken).
• Strong communication, documentation, and problem-solving skills.