Remote Bilingual German/English Customer Support Agent

5CA; Turkey; On-site; TRY 1,931,000 - 2,896,000; Full time

Benefits offered by this job

Remote-first company

Job summary

5CA is hiring a Customer Support Agent to deliver frontline service for multinational consumer electronics and e-commerce clients. You will communicate with customers via email, live chat, social media and phone, troubleshoot issues, and participate in ongoing training while working from a dedicated home workspace.

The role emphasizes remote collaboration within a large international team and a culture that values diversity and inclusion.

Qualifications

• German language at advanced level (C1) required.
• English language at intermediate level (B2) required.
• Interest in e-commerce, consumer electronics and customer satisfaction.
• Willingness to work with new technologies and products.
• Dedicated quiet workspace at home.

Responsibilities

• Provide customer service via email, live chat, social media and phone.
• Troubleshoot customer issues calmly and effectively.
• Undergo assisted training to improve skills and service quality.

Skills

German (C1)

English (B2)

Troubleshooting

Fast learner

Home office

Customer service experience (plus)

Job description

5CA is hiring a Customer Support Agent to deliver frontline service for multinational consumer electronics and e-commerce clients. You will communicate with customers via email, live chat, social media and phone, troubleshoot issues, and participate in ongoing training while working from a dedicated home workspace.

The role emphasizes remote collaboration within a large international team and a culture that values diversity and inclusion.