Quality Operations & Continuous Improvement Lead Istanbul

Pfizer; Turkey; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

Pfizer in Istanbul seeks a Quality Operations Services Manager to lead end-to-end Quality Management and Commercial Quality services from the Istanbul delivery center. You will drive governance, onboarding of new services, and ensure compliant, high-quality performance across global CQ operations.

You will own reporting, dashboards, and data-driven insights, partner with cross-functional leaders, and champion automation, process standardization, and continuous improvement to scale services.

Qualifications

• Bachelor's degree in Life Sciences, Social Sciences, Business, Analytics, or related field.
• Minimum 3 years of experience in pharmaceutical quality, compliance, operations, or other regulated environments.
• Experience with Quality Events, investigations, CAPA, audit remediation, or related quality processes.

Responsibilities

• Oversee Quality Events, investigations, CAPA management, and audit remediation activities.
• Lead delivery of Quality Management and Commercial Quality operational services.
• Own reporting, dashboards, and analytics supporting CQ operations and leadership decisions.
• Drive process standardization, automation, and continuous improvement across CQ services.
• Coordinate onboarding of new services and transitions from external vendors into Istanbul delivery.

Skills

Quality management

Operations leadership

Data analytics

Stakeholder management

Process improvement

Automation

Education

Bachelor's degree in Life Sciences or related

Tools

eQMS

SharePoint

BI dashboards / Analytics tools

Job description

Pfizer in Istanbul seeks a Quality Operations Services Manager to lead end-to-end Quality Management and Commercial Quality services from the Istanbul delivery center. You will drive governance, onboarding of new services, and ensure compliant, high-quality performance across global CQ operations.

You will own reporting, dashboards, and data-driven insights, partner with cross-functional leaders, and champion automation, process standardization, and continuous improvement to scale services.