Project Associate (AVR Case Management)

IOM; Çankaya; On-site; TRY 260,000 - 320,000; Full time

Job summary

IOM Türkiye seeks a Project Associate (AVR Case Management) to support the Assisted Voluntary Return and Reintegration (AVRR) program. You will assist in case registration, outreach, counseling, and service delivery to migrants under supervision.

The role requires experience with vulnerable groups, case management, and liaising with authorities. Travel readiness, strong organizational and analytical skills, and a commitment to human rights are essential.

Qualifications

• Experience with case management for vulnerable groups (migrants, refugees, victims of trafficking).
• Proven ability to organize work independently and prioritize under pressure.
• Strong analytical, interpersonal, and organizational skills; knowledge of human rights and national protection systems.

Responsibilities

• Support day-to-day AVRR project activities, including outreach, case registration, tracking, counseling, and service delivery.
• Assist in organizing workshops and meetings; liaise with national counterparts and partners.
• Retrieve, compile, and analyze project data; report on referrals and assistance provided; contribute to guidelines for AVRR beneficiaries.

Skills

Case management

Organizational skills

Analytical skills

Interpersonal skills

Confidentiality

Attention to detail

Education

School diploma with five years of relevant experience

Bachelor's degree in a relevant field

Job description

Organizational context

Organizational context: IOM, established in 1951, is a leading UN agency promoting humane and orderly migration. It collaborates with partners to save lives, protect people on the move, and facilitate regular migration pathways. The organization fosters an inclusive workplace. In Türkiye, IOM has been actively involved in Assisted Voluntary Return and Reintegration (AVRR) since 2009, working with national authorities and other stakeholders to build legislation and operations.

Job purpose

Job purpose: The Project Associate (AVR Case Management) role supports IOM Türkiye's Assisted Voluntary Return and Reintegration (AVRR) program. This position is crucial for facilitating the orderly and humane return and reintegration of migrants who wish to return to their countries of origin. The role involves direct support to program activities, working under the supervision of the Senior Project Associate and National Project Officer (Compliance). The incumbent will contribute to the effective implementation of AVRR initiatives, ensuring that migrants receive necessary assistance and support throughout the process, aligning with IOM standards and national and international regulations. This role is key to the successful delivery of AVRR services in Türkiye.

Responsibilities

Responsibilities: The Project Associate will support the day-to-day activities and administrative/financial processes of the AVRR project, including outreach, case registration, tracking, counseling, and service delivery. Responsibilities include assisting in organizing workshops and meetings, liaising with national counterparts, and reporting on referrals and assistance provided. The role involves retrieving, compiling, and analyzing project data, and providing feedback on challenges and progress. The associate will contribute to developing new ideas, tools, and guidelines for AVRR beneficiaries. Additionally, the position requires liaising with partners like PMM and NGOs to ensure effective collaboration and information flow, participating in trainings, and supporting the evaluation of assistance effectiveness. Operational coordination with internal IOM departments is also a key duty.

Education

Education: A school diploma with five years of relevant experience, or a Bachelor's degree in a relevant field with three years of relevant professional experience is required. Completion of specific training relevant to the position's functions is considered an asset. Accredited universities are those listed in the UNESCO World Higher Education Database.

Work experience

Work experience: Experience working with vulnerable groups such as migrants, refugees, and victims of trafficking is required. The role also necessitates experience in case management, liaising with governmental authorities and institutions, and in fields like protection, counter-trafficking, child protection, return and reintegration, or humanitarian affairs. Willingness and ability to travel are also essential.

Skills

Skills: Key skills include the ability to organize work independently, prioritize under pressure, coordinate multiple tasks, and maintain attention to detail. Proficiency in analytical, interpersonal, and organizational skills is essential. The role requires knowledge of social work theory, human behavior, national protection systems, and human rights. Strong computer literacy, good interpersonal skills for diverse interactions, and the ability to maintain confidentiality are also necessary.

Required languages

Required languages: English, French, Spanish, Turkish