Physical POS Operations Officer

Iyzico; Fatih; On-site; TRY 160,000 - 240,000; Full time

Benefits offered by this job

Meal & Internet Allowance

Transportation Allowance

Private health insurance

1 day birthday leave

MacBook

Monitor (if needed)

Online training access

Flexible working model: iyzico HomeQuo

Employee support program

Tech gift voucher

Job summary

iyzico is seeking a professional to oversee end-to-end physical POS operations, ensuring SLA compliance and coordinating activation with POS banks. You will investigate issues and drive improvements across teams while maintaining accurate records and customer communication.

The role requires strong analytical abilities, knowledge of POS and banking processes, and excellent multitasking and attention to detail to thrive in a fast-paced environment.

Qualifications

• Strong analytical skills to identify and resolve operational issues.
• Knowledge of POS systems and banking processes.
• Excellent communication and collaboration to work cross-functionally.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Detail-oriented with a strong commitment to accuracy and quality.

Responsibilities

• Manage end-to-end operational processes related to physical POS operations, ensuring compliance with SLA timelines
• Define POS banks and manage physical POS activation processes
• Investigate system errors and issues within physical POS operational processes and take necessary actions to resolve them
• Identify system improvement opportunities within physical POS operational processes and collaborate with relevant teams
• Continuously review physical POS business processes under responsibility, identify inconsistencies with company policies, procedures, and instructions, and take necessary actions
• Track physical POS inventory and ensure records are kept up to date
• Respond to customer requests through written and verbal communication and take the necessary actions

Skills

Analytical skills

POS systems

Banking processes

Communication

Collaboration

Multitasking

Detail-oriented

Job description

iyzico

iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalization and was acquired by the global payment systems giant PayU in 2019. With such a robust structure, iyzico is operating on the principle of democratizing financial services and making them accessible for everyone alongside the services it provides to businesses.

Through iyzico Buyer Protection, consumers' concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection.

Key Responsibilities

• Manage end-to-end operational processes related to physical POS operations, ensuring compliance with SLA timelines
• Define POS banks and manage physical POS activation processes
• Investigate system errors and issues within physical POS operational processes and take the necessary actions to resolve them
• Identify system improvement opportunities within physical POS operational processes and collaborate with relevant teams
• Continuously review physical POS business processes under responsibility, identify inconsistencies with company policies, procedures, and instructions, and take necessary actions
• Track physical POS inventory and ensure records are kept up to date
• Respond to customer requests through written and verbal communication and take the necessary actions

Qualifications

• Strong analytical skills with the ability to identify and resolve operational issues
• Knowledge of POS systems and banking processes
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Detail-oriented with a strong commitment to accuracy and quality

What We Offer

• Acultureofcontinuousdevelopment:conferences,in-houseeventstostayup-to-dateoncurrenttrendsandtechnology.(Everyone'sencouragedtogetonthestageandshareexpertisewithteammatesandthecommunity)
• OnlineTrainingPlatform(FreeaccesstoUdemy,HarvardManageMentor,Getabstract,etc.)
• Freedomunderresponsibilityisourcommonmindset.That'showwedesignedourflexibleworkingmodelcallediyzicoHomequarters.OurheadquarterisinAltunizade.
• AniyzicoMateisassignedtohelpyouwithanythingyoumayneedonyouronboarding
• Adetailedorientationprogramdesignedforyoutofullygrasptheiyzicoculture
• Meal&InternetAllowance
• TransportationAllowance
• Agiftvouchertomeettechneedsandergonomicworkspaceathome
• Macbook(andmonitorifneeded)
• Employeesupportprogram:freepsychologicalcounseling,legaladvice,financialadviceetc.
• Accesstoawidenetworkofsportsfacilities
• Privatehealthinsurance
• 1daybirthdayleave