Customer Care Representative

FedEx Group; Sarıyer; On-site; TRY 250,000 - 360,000; Full time

Benefits offered by this job

Attractive compensation package

Training and on-the-job learning opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Great career opportunities

FedEx is one of the world’s most AdmI

Job summary

A leading express logistics company in Turkey is seeking a Customer Care Representative. In this role, you will be the first point of contact for customers, providing accurate information and resolving service-related issues. Ideal candidates should have excellent communication skills in English and Turkish, along with a positive problem-solving mindset. This position offers an attractive compensation package and opportunities for training and career growth.

Qualifications

• Must have computer literacy and be proficient in navigating different screens and systems.
• Requires excellent communication skills in both English and Turkish.
• A positive attitude and problem-solving mindset to help customers.
• Positive attitude and customer-focused approach.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers.
• Provide accurate information and guidance via voice, chat, or email.
• Help resolve service-related issues for customers.
• Identify opportunities to grow business and improve the customer experience.
• Collaborate with other teams to ensure outstanding service.

Skills

Computer literacy

Excellent communication skills in English

Excellent communication skills in Turkish

Problem-solving mindset

Empathy and friendliness

Flexibility in adapting to dynamic environment

Job description

We have an exciting opportunity for you to join our team of Customer Care Representatives.

Who we are

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing

• Joining our frontline team to be the first point of contact for our customers
• Providing accurate information and guidance to our customers via voice, chat, or email
• Advising our customers on how to use FedEx services and tools
• Helping customers resolve service‑related issues
• Identifying new opportunities to grow business with our customers
• Working together with other teams at FedEx to make every customer experience outstanding

What do you bring with you

• Computer literacy and ability to easily navigate between different screens and systems
• Excellent communication skills both in English and Turkish
• Positive attitude and problem‑solving mindset to find the best solution for the customer
• Knowledge or previous experience with claims handling (considered a plus)
• Confidence, empathy, and friendliness to offer excellent experience to our customers
• Flexibility in adapting to dynamic business environment
• A desire to work in an international, fast‑paced team

What do we offer

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge, including online language courses
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P‑S‑P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People‑Service‑Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P‑S‑P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well‑being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.