Oncall Waiter/Waitress - Hilton Istanbul Bomonti Hotel & Conference Center

Hilton; Fatih; On-site; TRY 223,000 - 335,000; Full time

Job summary

Hilton Istanbul Bomonti Hotel & Conference Center is seeking an Oncall Waiter/Waitress to engage guests, take and deliver orders, and uphold Hilton’s renowned service standards. You will warmly welcome guests, guide them to tables, and provide menu information while recommending food and beverages.

This role emphasizes guest satisfaction, teamwork, and adherence to hygiene and safety regulations. The position requires a professional appearance, strong communication, and a team-oriented mindset

Qualifications

• Experience in food and beverage service.
• Strong commitment to guest satisfaction and service excellence.
• Excellent communication skills with a friendly, guest-oriented approach.
• Team player with a dynamic and solution-oriented mindset.
• Well-groomed with a professional appearance.

Responsibilities

• Engage guests during their visit and take/serve orders.
• Ensure Hilton quality and service standards are met.
• Welcome guests and escort to tables.
• Provide information about the menu and offer recommendations.
• Deliver food and beverage in line with service standards.
• Monitor guest satisfaction and respond to requests promptly.
• Maintain cleanliness and overall restaurant appearance to standard.
• Comply with hygiene, food safety and safety regulations.
• Support teamwork for smooth restaurant operations.

Skills

Food & Beverage Service

Guest Satisfaction

Communication

Team Player

Professional Appearance

Job description

Job Description

Job Title : Oncall Waiter/Waitress

Work Location : Hilton Istanbul Bomonti Hotel & Conference Center

Reporting To : Outlet Manager

Responsibilities

What will I be doing?

An Oncall Waiter/ Waitress will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure restaurant operations are carried out in accordance with Hilton quality and service standards.
• Welcome guests warmly and professionally and escort them to their tables.
• Provide information about the menu and make food and beverage recommendations.
• Deliver food and beverage service in line with established service standards.
• Monitor guest satisfaction and respond to guest requests and needs promptly and effectively.
• Ensure that table arrangements, cleanliness, and the overall appearance of the restaurant meet hotel standards.
• Comply with hygiene, food safety, and occupational health and safety regulations.
• Contribute to teamwork and support the efficient and smooth operation of the restaurant.

Qualifications

What are we looking for?

An Oncall Waiter/ Waitress serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow

• Knowledge and experience in food and beverage service.
• Strong commitment to guest satisfaction and service excellence.
• Excellent communication skills with a friendly and guest-oriented approach.
• A team player with a dynamic and solution-oriented mindset.
• Well-groomed with a professional appearance.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.