Managing Consultant, Customer Services Development

Mastercard Inc.; Beşiktaş; On-site; TRY 900,000 - 1,200,000; Full time

Job summary

Mastercard Inc. is seeking a Managing Consultant for Customer Services Development to support non-Turkish group entities with market research, industry analysis, benchmarking, reporting, and analytical activities related to consumer acquisition and engagement.

The role leverages consulting, digital transformation, insights, analytics, and marketing services trends to develop customized solutions and ensure alignment with Mastercard’s core teams.

Qualifications

• Collaborate with the team to assess, monitor, report, and communicate Services growth strategy; provide market intelligence and recommendations to non-Turkish group entities.
• Identify the most critical aspects of a problem the Client or market faces in consumer acquisition and engagement.
• Leverage knowledge of all Services capabilities to analyze customer needs, prepare insights, and support non-Turkish group entities in developing customized solutions.
• Align with Mastercard core team via information sharing, coordination, escalation, and reporting to ensure business success.
• Partner with project teams to ensure project quality.
• Create Intellectual Capital through market research, industry analysis, benchmarking studies, and internal references for non-Turkish entities.
• Actively participate in training and developing others.

Responsibilities

• Together with existing team, contribute to and execute against the assessment, monitoring, reporting and communication of Services growth strategy initiatives, and provide market intelligence and recommendations to non-Turkish group entities.
• Identify the most critical aspects of a problem Client or market is facing in consumer acquisition and engagement.
• Leverage deep knowledge of all Services capabilities and how they fit together to analyze customer needs, prepare insights, and support non-Turkish group entities in developing create customized and relevant solutions for clients.
• Align efforts with Mastercard core team through information sharing, coordination, issue escalation, and reporting activities, for business success, including managing identifying external obstacles developments and maintaining leadership alignment and communication support.
• Partner with project teams to ensure project quality.
• Play a key role in creation of new Intellectual Capital the development of market research, industry analysis, benchmarking studies, and internal reference materials, and provide analytical insights and information support to non-Turkish group entities regarding customer and market developments. and become “thought partner” for clients
• Actively participate in training and developing others.

Job description

Title and Summary

Managing Consultant, Customer Services Development Overview Mastercard Services is a key differentiator for Mastercard, providing cutting-edge services that drive growth, efficiency and value, and enable our customers to solve business problems from end to end. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, digital transformation, insights and analytics, loyalty and marketing programs, and security solutions. Client verticals include Financial Institutions, Digital Partners, Retail & Commerce and Government Institutions.

All About The Role

The Customer Services Development Manager (Managing Consultant) will support non-Turkish group entities through market research, industry analysis, benchmarking, reporting, knowledge development and analytical activities relating to be responsible for consumer acquisition and engagement domain and leverage consulting, digital transformation, insights, analytics, and marketing services trends. The role will support consulting, digital transformation, insights, analytics and marketing-related initiatives by providing information, coordination and analytical support.

Key responsibilities include:

• Together with existing team, contribute to and execute against the assessment, monitoring, reporting and communication of Services growth strategy initiatives, and provide market intelligence and recommendations to non-Turkish group entities.
• Identify the most critical aspects of a problem Client or market is facing in consumer acquisition and engagement.
• Leverage deep knowledge of all Services capabilities and how they fit together to analyze customer needs, prepare insights, and support non-Turkish group entities in developing create customized and relevant solutions for clients.
• Align efforts with Mastercard core team through information sharing, coordination, issue escalation, and reporting activities, for business success, including managing identifying external obstacles developments and maintaining leadership alignment and communication support.
• Partner with project teams to ensure project quality.
• Play a key role in creation of new Intellectual Capital the development of market research, industry analysis, benchmarking studies, and internal reference materials, and provide analytical insights and information support to non-Turkish group entities regarding customer and market developments. and become “thought partner” for clients
• Actively participate in training and developing others.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.