Junior Monitoring Specialist

TurkNet; Fatih; On-site; TRY 180,000 - 300,000; Full time

Job summary

TurkNet is seeking an IT Monitoring Specialist to actively monitor IT systems, applications, and infrastructure 24/7. You will manage alerts and incidents, coordinate with cross-functional teams, and contribute to post-incident reviews.

The candidate should have 1–3 years in Monitoring or IT Operations, hands-on experience with Zabbix, Grafana, Site24x7, Elasticsearch and Opsgenie, plus basic Windows/Linux admin skills and networking knowledge. This role requires a 24/7 shift readiness.

Qualifications

• Bachelor’s degree in Computer Engineering, Electrical & Electronics Engineering, or equivalent.
• 1–3 years of experience in Monitoring or IT Operations.
• Strong understanding of alert management and incident handling.
• Hands-on with Zabbix, Grafana, Site24x7, Elasticsearch, and Opsgenie.
• Basic Windows and Linux administration knowledge.
• Understanding of TCP/IP, HTTP and DNS.

Responsibilities

• Actively monitor the performance, availability, and health of IT systems, applications, databases, and infrastructure components.
• Manage alerts and metrics using tools such as Zabbix, Site24x7, Grafana, and Elasticsearch.
• Work with an APM/observability tool (Datadog, New Relic, AppDynamics, Dynatrace, etc.).
• Identify false positives and repetitive alerts to improve alert quality.
• Perform initial incident response, analysis, and coordinate with teams.
• Manage incidents, escalations, and on-call processes with Opsgenie and JSM Operations.
• Collect data for monthly incident reviews and document results.
• Track MTTR/MTTA and contribute to dashboards.

Skills

Monitoring

IT Operations

Alert management

Incident handling

SQL basics

Windows/Linux

Networks

English (B1–B2)

Education

BSc in Computer Engineering or EE

Tools

Zabbix

Grafana

Site24x7

Elasticsearch

Opsgenie

Job description

We believe the internet is the great equalizer and enabler. It provides essentially unlimited access to knowledge, education, entertainment, services and commerce. And it’s an incredible tool to publish, create, share and communicate.

We think everyone deserves first-rate internet, and we have gone about creating an internet service that we ourselves want to use.

We believe in the power of curiosity, creativity and imagination. We use technology to realize our creations, to simplify and to enable. In addition, we add in hard work, sheer sweat and will power where that is not quite enough. If the idea is right, “that can’t be done”, or “that’s not how things are done” will not stop us.

Offering the best customer experience is dear to our hearts. Our industry is not very good at this, and we have lots of room to improve. We want to be the best and are looking for a leader that shares our passion.

If that’s you, we’d love to meet and get to know you. Let’s talk about how we can work together to make it happen!

• Actively monitor the performance, availability, and health of IT systems, applications, databases, and infrastructure components.
• Manage alerts and metrics using tools such as Zabbix, Site24x7, Grafana, and Elasticsearch.
• Working knowledge of at least one APM/observability tool (e.g., Datadog, New Relic, AppDynamics, Dynatrace, or similar).
• Identify false-positive and repetitive alerts to improve overall alert quality.
• Perform initial incident response, conduct preliminary analysis, and coordinate with the relevant teams.
• Manage incidents, escalations, and on-call processes within Opsgenie and JSM Operations.
• Collect data for monthly incident reviews (post-incident, post-mortem), align results with stakeholders, and prepare documentation.
• Track operational metrics such as MTTR and MTTA; contribute to dashboard development efforts.
• Identify automation opportunities within monitoring processes (Power Automate, Ansible AWX, etc.).
• Perform active/passive alert monitoring within a 24/7 operational structure and shift-based working model.

• Bachelor’s degree in Computer Engineering, Electrical & Electronics Engineering, or a similar field, or equivalent technical experience.
• 1–3 years of experience in Monitoring, IT Operations, or related domains.
• Strong understanding of alert management, incident handling, and basic root cause analysis.
• Hands-on experience with or the ability to quickly adopt tools such as Zabbix, Grafana, Site24x7, Elasticsearch and Opsgenie.
• Basic administration knowledge of Windows and Linux operating systems.
• Understanding of fundamental network concepts such as TCP/IP, HTTP, and DNS.
• Ability to read or write basic SQL / PostgreSQL queries.
• Familiarity with ITIL processes (Incident, Problem, Change).
• Strong communication skills and ability to coordinate efficiently across different operational teams.
• Analytical mindset, fast learner, and result-oriented.
• Willingness and ability to work in a 24/7 shift-based environment.
• English reading and writing skills at minimum B1–B2 level.

Nice-to-Have

• Experience with middleware or application monitoring.
• Experience building SLA/SLI and MTTR/MTTA dashboards in Grafana.
• Familiarity with Opsgenie integrations or webhook-based automation workflows.

What We Offer?

Be part of a team that is changing all the rules of the game and creating an original business model and infratsrurcture in our generation’s most important technological development: the internet,

We are not afraid to question existing ways of doing things, and value creativity and freedom all as we move with the blistering speed of echnological change,

Empowerment, mastery and learning. Join a company where you are entrusted with significant responsibility, where you will be part of our team forging a new path, discovering new ways of achieving things. Continuous learning opportunities to develop your mastery,

Be yourself, join a team of unique hard working and fun loving team mates who believe in haring and are always up for fun and taking a break together as well.

Our hiring process

We’re guided by our goal of creating an equitable and inclusive experience where candidates from a wide variety of backgrounds have an opportunity to succeed.

We do not imagine a complex recruitment process. That's why do we care that the process is short, fast and transparent.