ITIL Configuration & Change Analyst - Onsite Izmir

Wlgroup; Konak; On-site; TRY 180,000 - 300,000; Full time

Job summary

Wlgroup in Izmir, Türkiye, seeks a configuration management specialist to own records of what is running and who changed it. You will track configuration items, approve changes, and enforce naming and versioning standards across environments and releases.

This full-time, on-site role sits beside change control and service level management, combining process, tooling and investigation. You will audit data, develop change requests, monitor delivered service against SLAs, and maintain an accurate

Qualifications

• Three years of practical work across the configuration management disciplines.
• ITIL change and configuration management experience; ITIL Foundation desirable.
• Hands-on IT service management tooling experience.

Responsibilities

• Apply tools and processes that track, log and correct information about configuration items.
• Verify and approve changes, protecting assets from unauthorised change.
• Maintain naming and identification rules across objects, environments, documents, versions and templates.
• Audit information accuracy and correct findings from audits.
• Develop, document and implement changes from requests for change and report on them.
• Monitor service delivered against SLAs and maintain asset registers.
• Carry out basic risk management and record risks, threats, vulnerabilities and mitigations.
• Apply data modelling techniques and explain structures to users.

Skills

Configuration management

ITIL

Remedy ITSM

SQL

Oracle

Change management

Education

Higher vocational training

Secondary qualification with five years experience

Tools

BMC Remedy ITSM

SQL Server

Oracle

Job description

Wlgroup in Izmir, Türkiye, seeks a configuration management specialist to own records of what is running and who changed it. You will track configuration items, approve changes, and enforce naming and versioning standards across environments and releases.

This full-time, on-site role sits beside change control and service level management, combining process, tooling and investigation. You will audit data, develop change requests, monitor delivered service against SLAs, and maintain an accurate