IT Specialist

Maersk; Fatih; Sur place; TRY 150 000 - 230 000; Plein temps

Résumé du poste

Maersk seeks an IT Operations Specialist to be based in Istanbul, delivering first-line IT support for offices and warehouses. You will troubleshoot, configure PCs, and collaborate with colleagues across Egypt, Romania, Lebanon, Israel, Georgia and Italy to keep services running smoothly.

The role requires flexibility for after-hours support and a strong customer-service mindset to ensure high-quality IT care across the Maersk network.

Qualifications

• Strong customer service mindset and communication skills.
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• Ability to handle incidents and requests promptly.
• 1st line IT support experience is preferred.
• Experience working with international teams is a plus.
• Familiarity with Windows-based desktops and Office 365.

Responsabilités

• Provide 1st line IT support onsite and remotely for multiple locations.
• Perform PC configuration and basic troubleshooting.
• We work with global teams to ensure smooth operations.
• Handle incidents to restore services quickly and effectively.
• Support IT infrastructure in a warehouse environment as needed.

Connaissances

Customer service mindset

Time management

Communication skills

Independent work

Problem-solving

Presentation skills

Team collaboration

End-to-end issue ownership

Urgency and prioritization

Outils

Microsoft Azure

Windows 11

PC configuration (BIOS)

Office 365

LAN/Wi-Fi basics

AV equipment basics

Description du poste

We are looking for a passionate, professional IT Operations Specialist with high drive, can-do attitude and excellent IT and Business understanding. We operate within a fast-paced environment, where we have focus on all our services and we are expected to react proactively and effectively with high quality on all requests and incidents addressed to Onsite IT.

Location : Onsite : Istanbul

About Us…. You'll be based at our office in Istanbul, where, as person co-responsible for 1st line support, you will be a vital technical resource keeping the office running smoothly. In Turkey we have different locations as offices and warehouses. You'll support all of them mainly remotely but we also need to perform on-site activities and user support. In Maersk, we are technology first, hence we’re harnessing the power of technology to reinvent the future of integrated logistics. We know that great customer experiences require a team that leads the way in world-class service and operations – and you can make an impact.

Working with international teams in an inspiring working environment, you’ll have lots of opportunities to collaborate with colleagues around the globe and expand your skills.

An important aspect of your role will also be ensuring compliance with relevant security processes and tools. The position involves a variety of ad hoc tasks within the IT department, such as PC configuration and general IT support both indoor and outdoor.

There may be support needed outside regular office hours, so flexibility is key. If the systems or infrastructure fail, the terminal halts. In other words, you play a crucial role in ensuring the offices are running smoothly.

You’ll play a vital and valuable role in performing initial troubleshooting and handling incident and requests, as effectively as possible. You are expected to take ownership and use your extraordinary collaboration skills to ensure that business will be able to deliver and run smoothly.

You will join a team of eight colleagues across different countries Egypt, Romania, Lebanon, Israel, Georgia and Italy.

What we are looking for:

Technical Skills

• Advanced desktop usage / Microsoft Azure / Windows 11 / Mobile Devices
• Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
• Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
• Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
• Basic network troubleshooting skills
• Basic knowledge on use of AV equipment (meeting rooms)

Organisational Skills

• Thorough knowledge of the organisation’s working and diversified business requirements.
• Thorough knowledge about current business processes in the Maersk Group.

Personal Skills

• High sense of urgency.
• Professional communication, customer service and strong interpersonal skills.
• Time management
• Ability to work with people at all levels in the organisation.
• Ability to work and operate independently
• Excellent prioritisation and problem-solving skills.
• Experience in taking end-to-end responsibility for issue resolution
• Customer service mindset
• Pragmatic approach
• Experience working and communicating with diverse teams
• Presentation skills for small groups/training

Learning Opportunities in position

• Gaining knowledge about the entire Maersk Group.
• Building Technical Project Management experience.
• Building and enhancing experience in managing IT infrastructure within a warehouse environment.
• Process Mapping
• Continued development of core IT Skills related to global IT support management.

The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (Maersk Denizcilik) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via [e-mail]. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].