IT Operations Specialist

Massive Bio; Kadıköy; On-site; TRY 200,000 - 320,000; Full time

Job summary

Massive Bio is seeking an IT Leader to own end‑to‑end IT operations across onboarding, device provisioning, and access management. You will administer Microsoft 365, Jira, Confluence, and CTMS, support the Istanbul office, and coordinate across time zones.

This role emphasizes hands‑on support, vendor management, and IT policy collaboration with HR and leadership. Ideal candidates have 3–5 years in IT operations, strong English, and experience with device fleets and multi‑tool administration in

Qualifications

• 3–5 years in IT support, IT operations, or systems administration.
• Strong English proficiency, written and spoken; this is a fully English‑speaking organization.
• Hands‑on Microsoft 365 administration covering user/license management, Exchange and mailbox permissions, SharePoint, and mail flow troubleshooting.
• Experience running a device fleet end to end: purchase, setup, shipping, inventory, recovery, secure wipe.

Responsibilities

• Own IT onboarding and offboarding end to end, including email, SharePoint, and device provisioning.
• Manage user accounts across Microsoft 365, Jira, HubSpot, JustCall, and CTMS; enforce MFA and password standards.
• Serve as first point of contact for IT requests; provide hands‑on support in İstanbul office.
• Procure, deploy, track, and recover laptops and office hardware across Turkey, US, Europe, LATAM; keep inventory accurate.
• Administer Microsoft 365 mailboxes, permissions, distribution lists, email groups; resolve mail flow issues.
• Manage Jira and Confluence users, permissions, screen schemes, automations, and templates; maintain docs.
• Lead vendor research, quotes, vendor selection, renewals; manage licenses and domains.
• Deliver recurring device status reports and support IT policy/compliance with HR and leadership.

Skills

English proficiency

Microsoft 365 administration

Device fleet management

Vendor research & renewals

Independent self-starter

Cross-time-zone collaboration

Tools

Microsoft 365

Jira

Confluence

SharePoint

JustCall

CTMS

Job description

About Massive Bio

Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.

Founded in 2015 and headquartered in the US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.

About the Opportunity

Massive Bio runs a distributed workforce across the US, Turkey, LATAM and EU, operations anchored by our Istanbul office. This role owns company IT end to end: the systems people work in every day, the devices they work on, and the processes that make a new colleague productive on day one and cleanly offboarded on their last. You will be the single point of ownership for IT, reporting to our Engineering Lead and working closely with HR and Talent, engineering, and the business teams.

The work spans three areas that rarely sit together in one job: employee lifecycle operations alongside HR, hands‑on support and systems administration, and infrastructure and tooling alongside engineering. We are looking for someone who moves comfortably between all three, owns problems without being managed through them, and works in English across every time zone we operate in.

Key Responsibilities

• Employee IT lifecycle: Own IT onboarding and offboarding end to end, from email, SharePoint, and computer provisioning through equipment retrieval, secure wipe, and access removal at exit.

• Account and access management: Create, maintain, and revoke user accounts across Microsoft 365, Jira, HubSpot, JustCall, and CTMS, and enforce MFA and password standards.

• Service desk and on-site support: Act as the first point of contact for IT requests and incidents across the company, and provide hands‑on support in the Istanbul office.

• Device and equipment lifecycle: Purchase, set up, ship, track, and recover laptops and office hardware across Turkey, the US, Europe, and LATAM, and keep the equipment inventory accurate.

• Microsoft 365 administration: Administer mailboxes, permissions, distribution lists, and email groups, and resolve mail flow issues including delivery delays and cross‑domain failures.

• Jira and Confluence administration: Manage users, permissions, screen schemes, automations, and issue templates, and keep internal documentation current.

• Vendor, licensing, and renewals: Run hardware and software purchases from requirement definition through vendor research, quotes, selection, and approval, and manage license and domain renewals.

• Reporting and IT policy: Deliver recurring device status and usage reporting, and support IT‑related policy and compliance work with HR and leadership.

Candidate Profile & Qualifications

Required:

• 3 to 5 years in IT support, IT operations, or systems administration, including time as the primary IT owner in a small or mid‑sized organization.

• Strong English proficiency, written and spoken. This is a fully English‑speaking organization.

• Hands‑on Microsoft 365 administration: user and license management, Exchange and mailbox permissions, SharePoint, and mail flow troubleshooting.

• Practical experience running a device fleet end to end, from purchase and setup through shipping, inventory, recovery, and secure wipe.

• Track record of owning vendor research, quotes, selection, and renewals.

• Self‑starter who works well without close supervision, across a team spread over multiple time zones.

Preferred:

• Jira and Confluence administration experience, including permissions, workflows, automation, and templates.

• Experience supporting employees in multiple countries, including international device shipping.

• Familiarity with endpoint monitoring or time‑tracking tools.

• Comfort with basic Linux server setup and networking.