Information Technology Support Specialist

AVASO Technology Solutions; Battalgazi; On-site; TRY 250,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Global exposure

Job summary

AVASO Technology Solutions seeks an Onsite Field Engineer to deliver IT support in Malatya, Turkey. You will assist end users with on-site and remote desktop support, troubleshoot devices, and deploy OS updates while maintaining secure systems.

The role requires 2+ years in desktop support, fluency in English and Turkish, and strong customer-focused communication. A dynamic team environment offers growth and exposure to modern IT environments.

Qualifications

• Certification: CompTIA A+ or MCDST is required or equivalent.
• Experience with cloud-based apps like MS 365 or Google Workspace.
• Knowledge of IT security best practices and protocols.

Responsibilities

• Provide on-site and remote desktop support for users, ensuring fast resolution.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Deploy operating systems, updates, and software packages.
• Collaborate with IT team to resolve and escalate issues.
• Perform routine system audits and ensure security compliance.
• Provide end-user training and write technical docs.
• Manage support tickets for internal stakeholders.

Skills

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote desktop

Networking

MS Office

Hardware diagnostics

System imaging

ITIL

English Turkish

Education

CompTIA A+

MCDST

Tools

SCCM

MDT

Microsoft 365

Job description

Job Opportunity: Onsite Field Engineer at AVASO Technology

Location: Malatya, Turkey

Employment Type: Dispatch

Experience: 2+ years

Language Known: English, Turkish

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

We are seeking an experienced Onsite Field Engineer to join our team in Location: Malatya, Turkey. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and elevate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Fluency in English, Turkish.

Must Have Skills

• Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.