Information Technology Specialist - Tersane Istanbul

Accor; Fatih; On-site; TRY 220,000 - 320,000; Full time

Job summary

Rixos Hotels in Istanbul is seeking an Information Technology Specialist to manage user accounts, provide frontline and second-level support, and maintain IT infrastructure across the property.

You will work with hotel applications, PMS, POS, and network systems, ensuring security, backups and timely resolution of issues while collaborating with teams and vendors.

Qualifications

• Degree or vocational education in Information Technologies, Computer Programming, or a related field.
• Minimum 2 years of experience in a similar IT Specialist role.
• Good knowledge of computer hardware, software, networking, and hotel systems.
• Strong problem-solving and communication skills.
• Team-oriented, service-minded, and proactive.
• Good command of English is an asset.

Responsibilities

• Manages and administers user accounts, email accounts, and system access permissions in line with company policies and security standards.
• Provides advanced first and second-level technical support for hardware, software, printer, network, and system-related issues.
• Installs, configures, monitors, and maintains computers, printers, IP phones, servers, and other IT infrastructure equipment.
• Proactively monitors IT systems, identifies potential risks, and escalates critical issues to the IT Supervisor/Manager when necessary.
• Supports, maintains, and troubleshoots hotel applications, PMS systems, POS systems, office software, and operational platforms.
• Acts as a key point of contact for employees regarding day-to-day IT issues and ensures timely resolution of technical problems.
• Maintains accurate IT inventory, asset management records, and system documentation.
• Coordinates IT maintenance activities and follows up with external vendors and service providers when required.
• Supports and monitors network infrastructure, internet connectivity, Wi-Fi performance, and communication systems across the hotel.
• Ensures compliance with IT security policies, cybersecurity standards, data protection procedures, and hotel operational requirements.
• Assists in managing backup systems, disaster recovery processes, and data security controls to ensure business continuity.
• Provides technical support during meetings, conferences, events, and operational activities requiring IT assistance.
• Contributes to continuous improvement initiatives within the IT department and supports operational changes in line with hotel needs.
• Demonstrates flexibility in taking on expanded responsibilities, supporting alternative departments/areas when required, and performing additional duties within the scope of professional capability.

Skills

IT knowledge

Problem solving

English proficiency

Education

Degree in IT or related field

Tools

Hotel PMS systems

Network & IT infrastructure

Job description

Company Description

Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.

Company Description

Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.
In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions.
We are seeking a valuable team member for the position of "Information Technology Specialist" to be considered at Rixos Tersane İstanbul.

Job Description

• Manages and administers user accounts, email accounts, and system access permissions in line with company policies and security standards,
• Provides advanced first and second-level technical support for hardware, software, printer, network, and system-related issues,
• Installs, configures, monitors, and maintains computers, printers, IP phones, servers, and other IT infrastructure equipment,
• Proactively monitors IT systems, identifies potential risks, and escalates critical issues to the IT Supervisor/Manager when necessary,
• Supports, maintains, and troubleshoots hotel applications, PMS systems, POS systems, office software, and operational platforms,
• Acts as a key point of contact for employees regarding day-to-day IT issues and ensures timely resolution of technical problems,
• Maintains accurate IT inventory, asset management records, and system documentation,
• Coordinates IT maintenance activities and follows up with external vendors and service providers when required,
• Supports and monitors network infrastructure, internet connectivity, Wi-Fi performance, and communication systems across the hotel,
• Ensures compliance with IT security policies, cybersecurity standards, data protection procedures, and hotel operational requirements,
• Assists in managing backup systems, disaster recovery processes, and data security controls to ensure business continuity,
• Provides technical support during meetings, conferences, events, and operational activities requiring IT assistance,
• Contributes to continuous improvement initiatives within the IT department and supports operational changes in line with hotel needs,
• Demonstrates flexibility in taking on expanded responsibilities, supporting alternative departments/areas when required, and performing additional duties within the scope of professional capability.

Qualifications

• Degree or vocational education in Information Technologies, Computer Programming, or a related field,
• Minimum 2 years of experience in a similar IT Specialist role,
• Good knowledge of computer hardware, software, networking, and hotel systems,
• Strong problem-solving and communication skills,
• Team-oriented, service-minded, and proactive,
• Good command of English is an asset.