In-Store Operations Coordinator/Stock Controller - Istanbul Zorlu Center

LVMH Group; Fatih; On-site; TRY 1,621,872 - 2,085,264; Full time

Job summary

LVMH Group is seeking an In-Store Operations Coordinator for the Istanbul Zorlu Center. This role involves managing store operations such as inventory control, customer service, and administrative tasks to enhance the retail experience.

The ideal candidate will have 2-3 years of experience in retail operations, with proficiency in Turkish and English, and have strong organizational and communication skills.

Qualifications

• 2-3 years of retail experience in operations.
• Ability to manage store supplies and daily operations.
• Ability to work retail hours including nights and weekends.

Responsibilities

• Assist in managing store operations and inventory control.
• Provide superior customer service and support sales efforts.
• Manage invoicing and operational support systems.

Skills

Retail operations experience

Client service

Analytical skills

Microsoft Word

Microsoft Excel

Bilingual in Turkish and English

Job description

In-Store Operations Coordinator/Stock Controller - Istanbul Zorlu Center

The Operations Coordinator effectively assists in managing the operational functions of a store including Administration, Inventory Control, Customer Service, and Shipping/Receiving in order to elevate the client experience, preparing and maintaining the right ground for sales professionals to manage sales at their best.

Oversee store merchandise

• Receive merchandise and prepare transfers to other locations.
• Ensure store inventory accuracy and availability to optimize client service (including Carnet merchandise and Travel Collections).
• Monitor the Daily High Value count and maintain the returns report.
• Lead and coordinate cycle count and physical inventory prep work. Oversee the yearly physical inventory.
• Lead and coordinate price changes, merges, re-classes and ticket changes.
• Process merchandise requests and follow‑up on special orders/back orders.
• Provide superior client service for all post‑sales service.
• Ensure repair/engraving orders are entered, monitored, and completed in a timely manner, entering and communicating estimates when needed.
• Assist management in visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.

Sales and client support

• Assist on the sales floor as needed while providing the Tiffany Experience.
• Partner with the sales team by processing merchandise orders in line with procedure.
• Assist with the planning and coordinating of store events.
• Partner with Marketing by processing Marketing specific merchandise requests like press shooting requests, etc.

Administration

• Manage all store supplies including sundries, packaging, and hospitality.
• Daily tracking of necessary invoice approvals, verification of daily inventory reports.
• Function as the liaison with facilities and IT, follow up on audit issues and manage record retention.
• Perform daily cashier functions including accounts payable and cash related functions.
• Act as Security and Health & Safety liaison for the store.
• Assist in the maintenance and implementation of operational support systems e.g., inventory systems, suppliers ordering, etc.

Requested Qualifications

• 2-3 years of prior retail experience in in‑store retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Analytical skills preferred.
• Microsoft Word and Excel, IT knowledge.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail oriented.
• Ability to work well with clients, peers, and management.
• Ability to understand and adhere to Tiffany & Co. standards.
• Ability to manage project works and to meet deadlines.
• Flexibility to perform different tasks based on day‑to‑day business needs.
• Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.