Hotel Manager

Fairmont Hotels & Resorts; Fatih; On-site; TRY 50,000 - 70,000; Full time

Job summary

Fairmont Hotels & Resorts is looking for a talented operational manager in Fatih, Turkey. You will oversee hotel operations, ensuring a consistently exceptional luxury guest experience aligned with Fairmont's standards.

The ideal candidate has at least 5 years of operational management experience in hospitality, strong leadership skills, and is fluent in Turkish. This role demands commitment and a strong focus on team development and service excellence.

Qualifications

• 5 years’ operational management experience in hotel industry.
• Strong leadership capability with team development experience.
• Excellent written and spoken English; Turkish communication is essential.

Responsibilities

• Ensure smooth hotel operations and coordination of departments.
• Lead the team to deliver luxury guest experience per brand standards.
• Support the General Manager in overall management.

Skills

Operational management experience

Strong leadership capability

Communication skills

Commercial acumen

Team development

Education

Bachelor’s Degree from a reputable hospitality school

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Description

What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa, Food & Beverage, and Culinary)
• Lead by example, Ensuring delivery of a consistently exceptional luxury guest experience across all areas of the hotel, in line with Fairmont brand standards
• Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
• Support the General Manager in the overall management and strategic direction of the hotel.
• Oversee day-to-day operations of the Hotel including Food & Beverage, Culinary, and Rooms Division.
• Ensure the hotel team delivers Fairmont’s service promise and the highest level of brand standards, turning guest moments into memorable experiences.
• Maintain constant awareness of all ongoing activities throughout the entire operation.
• Drive quality across the resort and inspire the team to create extraordinary guest experiences.
• Demonstrate commitment to service excellence through effective implementation and delivery of Fairmont Hotels & Resorts standards at all times.
• Assume the responsibilities of the General Manager in their absence.
• Guarantee through effective supervision that all services offered are always available and carried out efficiently.
• Ensure the team is fully aware of operating standards and audit criteria, conducting spot checks and audits to ensure targets are met.
• Verify daily that all standards and procedures are adhered to.
• Monitor staff rotas to ensure effective coverage of outlets, with payroll in line with budget.
• Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained.
• Maintain good working relationships with EXCOM members, third parties, and Accor Hotel Services.
• Oversee hotel ownership, membership, and local community relations.
• Develop and update strategies and key objectives to enhance F&B outlet performance and standards, involving HODs in strategy and concept development.
• Meet regularly with outlet managers and other HODs to review departmental operations, ensuring smooth coordination and communication.
• Ensure each department meets its quantitative and qualitative targets.

Qualifications

• 5 years’ operational management experience with a strong Rooms and/or Food & Beverage background, or at least 2 years in a similar senior operational role.
• Strong understanding of hotel operations, business acumen, and luxury service delivery.
• Strong leadership capability with the ability to inspire, motivate, and develop high-performing teams.
• Excellent operational knowledge with strong commercial and financial acumen.
• Demonstrated leadership competencies including communication, coaching, and team development.
• Well-presented and professionally groomed at all times.
• Bachelor’s Degree from a reputable hospitality school preferred, or equivalent experience.
• Excellent written and spoken English; additional language skills are desirable.
• Strong working knowledge of Microsoft Excel, Word, and PowerPoint.

Requirements

Only Turkish or candidates which able to communicate in Turkish will be hired.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.