Head of Operations - Deputy General Manager

ISS Türkiye; Fatih; Sur place; TRY 1 200 000 - 2 600 000; Plein temps

Résumé du poste

ISS Türkiye is seeking a high-impact executive to lead our nationwide integrated facility services operations. You will be accountable for operational performance, service continuity, customer satisfaction, and profitable growth, reporting to the senior leadership team.

The role demands extensive P&L ownership, multi-site leadership across multiple service lines, and proven capability to drive digitalization, restructuring, and scalable operating models while building leadership depth and

Qualifications

• Bachelor’s degree in Engineering, Business Administration, or a related discipline; an MBA or equivalent postgraduate qualification is preferred.
• Minimum 15 years of professional experience, including at least 7 years in senior operational leadership roles.
• Proven leadership experience in large-scale, multi-client and multi-site service operations.
• Full P&L ownership experience with budgeting, cost optimization, and profitability growth.
• Executive-level stakeholder management with ability to influence C-level leaders.

Responsabilités

• Lead ISS Türkiye’s nationwide integrated facility services operations with end-to-end accountability for performance, service continuity, customer satisfaction, and growth.
• Be a key member of the senior leadership team, shaping operational strategy, organization design, and enterprise-wide decisions.
• Own full P&L for national operations, driving budgeting, productivity, and revenue growth.
• Establish scalable operating models with workforce planning, standardization, and execution excellence.
• Own strategic client relationships, contract retention, and organic growth opportunities.

Connaissances

Executive leadership

P&L ownership

Client management

Digital transformation

Data-driven decision making

English proficiency

Formation

Bachelor’s degree + MBA preferred

Description du poste

Who We Are

Founded in Denmark in 1901, ISS is one of the world’s leading companies in facility management and workplace experience. Today, with 325,000 employees across more than 30 countries, we deliver innovative and sustainable solutions tailored to the needs of our customers.

At ISS Türkiye, we provide integrated facility management, cleaning, security, food, technical, plant care, and pest control services nationwide, supported by more than 45,000 colleagues.

As Türkiye’s sixth-largest employer, we rank third among Women-Friendly Companies, with women representing 52% of our workforce. We consider diversity and inclusion an integral part of our culture and are committed to creating a workplace where everyone feels valued, has the opportunity to contribute, and can grow.

Why ISS?

We combine 125 years of experience with a people-focused approach and a strong service culture. We invest in our people, who are at the heart of our success, and foster a working environment where everyone can develop, where individual contributions are valued, and where we come together around a shared purpose.

At ISS, you will have the opportunity to:

• Be part of a strong global organization,
• Strengthen your capabilities through continuous learning and development opportunities,
• Contribute to projects focused on quality, innovation, and sustainability,
• Work with collaborative and high-performing teams,
• Be part of meaningful work that enhances the lives of people and improves the places they use.

Key Qualifications:

• Bachelor’s degree in Engineering, Business Administration, or a related discipline; an MBA or equivalent postgraduate qualification is preferred
• Minimum 15 years of professional experience, including at least 7 years in senior operational leadership roles
• Proven leadership experience in large-scale, multi-client and multi-site service operations, preferably within integrated facility services, catering, cleaning, technical services, security, logistics, retail operations, or a comparable labor‑intensive service environment
• Demonstrated success in leading large, geographically dispersed and multi‑layered field organizations through regional and operational leadership teams
• Full P&L ownership experience, with a strong track record in budgeting, cost optimization, productivity improvement, revenue growth, and sustainable profitability
• Strong commercial judgment and substantial experience in strategic client management, contract governance, retention, and business expansion
• Proven ability to lead enterprise‑wide transformation, restructuring, digitalization, and operational scaling initiatives
• Executive‑level stakeholder management capability, with the ability to influence C-level leaders and contribute to broader organizational decisions
• Data‑driven and decisive leadership approach, supported by strong analytical, strategic, and execution capabilities
• Advanced proficiency in English

Key Responsibilities:

• Lead ISS Türkiye’s nationwide integrated facility services operations, with end-to-end accountability for operational performance, service continuity, customer satisfaction, and sustainable growth
• Act as a key member of the senior leadership team, contributing to operational strategy, organizational design, performance management, and enterprise‑wide decision‑making
• Lead complex, multi‑client and multi‑site operations across all service lines through regional managers and field leadership teams
• Assume full ownership of the operational P&L, driving budget discipline, productivity, cost optimization, revenue growth, and profitability
• Establish a scalable and high‑performing operating model, ensuring effective workforce planning, resource allocation, standardization, and execution excellence
• Own strategic client relationships, strengthening contract retention, customer satisfaction, and organic growth opportunities
• Lead major transformation initiatives across digitalization, process improvement, restructuring, and operational scalability, ensuring measurable business outcomes
• Build leadership depth across the operational organization through talent development, succession planning, and performance management
• Ensure consistent implementation of ISS standards in quality, HSE, environmental management, information security, and operational compliance
• Own national operational KPIs, including SLA performance, customer satisfaction, productivity, retention, profitability, and ensure timely corrective action
• Partner closely with Sales, HR, Law, Finance, Procurement, and other corporate functions to achieve commercial and operational objectives
• Lead operational risk management, business continuity, and crisis response across Türkiye
• Represent the organization in senior‑level internal, client, and external platforms when required
• Demonstrate the leadership maturity and organizational readiness to assume broader executive responsibilities as part of the company’s long‑term succession strategy