Growth Service Engineer

Smith+Nephew; Artuklu; Hybrid; TRY 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid Working Model

Training & Development

Medical & Life Insurance

Employee Wellness Programme

Job summary

Smith+Nephew in Istanbul is seeking a Growth Service Engineer to deliver high-quality technical service regionally while supporting business growth.

You will diagnose, install, troubleshoot, and maintain medical technology, travel up to 50% domestically, and work with cross-functional teams in a matrixed environment; ISO13485/EU MDR familiarity preferred.

Qualifications

• Degree or diploma in Biomedical Engineering, Electronics, Medical Technology, or related field.
• 1-3 years’ experience in a Field Service role (medical devices or healthcare technology preferred).
• Hands-on experience with installation, troubleshooting, repair, and preventive maintenance.
• Familiarity with regulatory requirements such as ISO 13485 / EU MDR.
• Experience supporting service sales or service contract promotion is an advantage.
• Exposure to Smith+Nephew capital equipment or comparable OEM devices is highly desirable.
• Valid driver’s license and willingness to travel up to 50% domestically and occasionally regionally.

Responsibilities

• Deliver high-quality technical service and support growth across the region.
• Diagnose, install, troubleshoot, repair, and preventive maintenance of medical devices.
• Act as a trusted technical partner to customers and promote service contracts where appropriate.
• Maintain thorough and compliant documentation and reporting.

Skills

Technical proficiency

Customer focus

Commercial awareness

Collaboration

Documentation accuracy

Growth mindset

Education

Biomedical Engineering

Electronics

Medical Technology

Job description

Growth Service Engineer – Istanbul Turkey

Life Unlimited.

At Smith+Naphew, we design and manufacture technology that takes the limits off living.

We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally and supporting this takes a huge effort.

What will you be doing?

We are looking for a Field Service Engineer – Growth to play a critical role in delivering high-quality technical service while actively supporting business growth across the region. This role goes beyond traditional service delivery, you will be a trusted technical partner to our customers and a key contributor to expanding our service footprint.

What will you need to be successful?

• Technical confidence – the ability to diagnose, troubleshoot, install, and maintain medical technology independently
• Customer focus – a service-led approach to training, communication, and problem resolution
• Commercial awareness – understanding how excellent service contributes to revenue growth and customer loyalty
• Collaboration – comfort working in a matrixed environment and supporting cross-functional teams
• Discipline & accuracy – strong attention to documentation, compliance, and reporting standards
• Growth mindset – openness to learning, development, and sharing best practices

Successful candidates would need the following:

• Degree or diploma in Biomedical Engineering, Electronics, Medical Technology , or related field
• 1-3 years’ experience in a Field Service role (medical devices or healthcare technology preferred)
• Hands-on experience with installation, troubleshooting, repair, and preventive maintenance
• Familiarity with regulatory requirements such as ISO 13485 / EU MDR
• Experience supporting service sales or service contract promotion is an advantage
• Exposure to Smith+Naphew capital equipment or comparable OEM devices is highly desirable
• Valid driver’s license and willingness to travel up to 50% domestically and occasionally regionally.

You. Unlimited.

165 years of pioneering innovation requires a relentless focus on what’s next. We’re focused on you. You’re what’s next…

Inclusion, Belonging and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)

Benefits and Perks

• Work/Life Balance: Flexible Work/Life Balance: Flexible Working, Paid Holidays
• Your Wellbeing: Medical & Life Insurance and an Employee Wellness Programme and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-on, Team-Customised, Mentorship.

Stay connected by joining our Talent Community.

We’re more than just a company - we’re a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.