Global Trade CX Intern: Cold Chain & Claims

Damco Spain SL; Fatih; On-site; TRY 28,000 - 39,000; Part time

Job summary

Maersk is offering a Cold Chain Logistics & Claims Customer Experience Intern position in a fast-paced environment. The role supports the cargo claims lifecycle, coordinates with customers and internal teams, and involves survey organization, reporting, and issue tracking across shipments.

Ideal candidates are new graduates or 4th-year undergraduates available for 6 months, able to work at least 4 days per week, and fluent in Turkish and English.

Qualifications

• New graduates open to internship opportunities, or 4th-year undergraduate students available to work a minimum of 4 days per week for 6 months
• Agility & capability to multitask
• Strong organizational and communication skills
• Flexibility to operate in a fast-paced environment
• Fluency in Turkish and English

Responsibilities

• Supports the Cargo Claims team in delivering a positive and professional customer experience
• Gets involved in the end-to-end cargo claims lifecycle by coordinating closely with customers and relevant internal stakeholders
• Supports cargo claims specialists with survey organization, system updates, documentation follow-up, and reporting
• Handles and follows up on cargo claims queries in a timely and structured manner
• Builds effective working relationships with key stakeholders, including local, regional, and global claims teams
• Develops a solid understanding of customers' business drivers, needs, and service expectations
• Supports Cold Chain Logistics (CCL) operations by assisting with coordination, follow-up, and issue tracking across relevant shipments
• Gains exposure to reefer operational processes and collaborates with internal teams to support smooth execution and customer communication in CCL-related cases

Skills

Multitask

Organizational skills

Communication skills

Adaptability

Turkish language

English language

Education

4th-year undergraduate student

Job description

Maersk is offering a Cold Chain Logistics & Claims Customer Experience Intern position in a fast-paced environment. The role supports the cargo claims lifecycle, coordinates with customers and internal teams, and involves survey organization, reporting, and issue tracking across shipments.

Ideal candidates are new graduates or 4th-year undergraduates available for 6 months, able to work at least 4 days per week, and fluent in Turkish and English.