French Speakers Wanted! Customer Service Representative

Cbtalents; Fatih; On-site; TRY 1,284,796 - 1,927,194; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Comprehensive training

Career growth

International environment

Supportive team culture

Job summary

CBtalents is hiring a French Customer Service Representative in Portugal to assist travelers with reservation-related inquiries via phone, email, and other channels. The role requires French (C1-C2) and English (B2-C1) and EU passport or Portugal work permit, with a focus on delivering outstanding service in a fast-paced environment.

The ideal candidate has strong customer service skills, problem-solving abilities, and a proactive, independent work style.

Qualifications

• French (C1-C2) and English (B2-C1).
• EU passport or a valid Portugal work permit.
• Strong customer service and problem‑solving abilities.
• Customer‑focused mindset with excellent interpersonal skills.
• Ability to work independently and take ownership of tasks.
• Good commercial awareness and attention to detail.
• Previous experience in customer service, hospitality, travel, reservations, or contact center environments is an advantage.
• Comfortable working in a fast‑paced and dynamic environment.
• Flexibility to work rotating shifts based on business needs.

Responsibilities

• Assist with reservation‑related inquiries via phone, email, and other communication channels.
• Support users with booking, modification, and cancellation requests.
• Handle pre‑ and post‑reservation inquiries professionally and efficiently.
• Coordinate with hotels to arrange special requests and booking requirements.
• Serve as a liaison between guests and hotels to help resolve issues and concerns.
• Build and maintain positive relationships with hotel partners through excellent service.
• Ensure accurate documentation and timely follow‑up on all requests.

Skills

French (C1-C2)

English (B2-C1)

Job description

French Customer Service Representative | Competitive Salary & Career Growth

Portugal

Are you a French (C1-C2) speaker with English (B2-C1) skills? Join an international customer support team and help travelers with reservation‑related inquiries while delivering an outstanding service experience.

This role is ideal for individuals who enjoy communicating with people, solving problems, and working in a fast‑paced environment within the hospitality and travel industry.

Your Responsibilities

• Assist with reservation‑related inquiries via phone, email, and other communication channels.
• Support users with booking, modification, and cancellation requests.
• Handle pre‑ and post‑reservation inquiries professionally and efficiently.
• Coordinate with hotels to arrange special requests and booking requirements.
• Serve as a liaison between guests and hotels to help resolve issues and concerns.
• Build and maintain positive relationships with hotel partners through excellent service.
• Ensure accurate documentation and timely follow‑up on all requests.

What We’re Looking For

• French (C1-C2) and English (B2-C1).
• EU passport or a valid Portugal work permit.
• Strong customer service and problem‑solving abilities.
• Customer‑focused mindset with excellent interpersonal skills.
• Ability to work independently and take ownership of tasks.
• Good commercial awareness and attention to detail.
• Previous experience in customer service, hospitality, travel, reservations, or contact center environments is an advantage.
• Comfortable working in a fast‑paced and dynamic environment.
• Flexibility to work rotating shifts based on business needs.

What We Offer

• Competitive salary package.
• Performance‑based incentives.
• Comprehensive training and onboarding.
• Career growth and development opportunities.
• International and multicultural work environment.
• Supportive team culture.

If you're looking to grow your career in customer support and enjoy helping people create smooth travel experiences, we'd love to hear from you.

Email: [e-mail]