Field Service Engineer

Avery Dennison; Esenler; On-site; TRY 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Social and food allowances

Transportation allowance

Minimum of 16 days Annual Leave

Access to development plans and training

Job summary

Avery Dennison is seeking a Field Service Engineer based in Istanbul to oversee the installation, maintenance, and troubleshooting of our systems in the apparel business. The role demands a blend of technical proficiency and customer service skill, requiring travel to customer locations.

Successful candidates must have a deep understanding of mechanical and software systems, excellent communication skills in Turkish and English, and a minimum of 2 years in the field service industry. Our offering includes health benefits, professional development opportunities, and a minimum of 16 days annual leave.

Qualifications

• Expert knowledge of systems in the apparel industry, including RFID and thermal printing.
• Ability to simplify complex technical information for clients.
• Valid driver’s license and willingness to travel.

Responsibilities

• Manage on-site installation and integration of equipment.
• Execute troubleshooting for mechanical and software systems.
• Provide market intelligence and feedback to internal teams.

Skills

Expert knowledge of mechanical, electrical, hardware, and software systems

Excellent written and verbal communication skills in Turkish and English

Strong critical thinking and problem-solving skills

Education

2+ years in the field service industry

Job description

The Field Service Engineer is responsible for overseeing and executing the installation, maintenance, repair, and troubleshooting of Avery Dennison systems and equipment across customer locations within our apparel business segment. This role acts as a point of escalation for regular technical issues and requires a blend of technical proficiency, leadership, and customer‑focused service delivery. As our "eyes and ears" in the market, you will observe and share feedback on customer needs and market trends with our internal commercial and engineering teams to drive business development.

Key Responsibilities

• This is an on‑site position based at our Istanbul site, requiring an average of 40-60% travel to customer locations.
• Manage the installation and system integration of Avery Dennison equipment at customer sites using provided pool cars or expensed travel.
• Execute troubleshooting and problem resolution for mechanical, electrical, hardware, and software systems.
• Perform proactive maintenance and performance optimization to ensure equipment reliability.
• Act as a market intelligence link by providing feedback to internal commercial and engineering teams regarding observations at customer sites.

Qualifications

• Expert knowledge of mechanical, electrical, hardware, and software systems in the apparel industry (e.g., RFID, thermal printing, PLCs, IoT).
• Excellent written and verbal communication skills in Turkish and English, with the ability to simplify complex technical information.
• Strong critical thinking and problem‑solving skills, capable of diagnosing issues under pressure.
• A minimum of 2 years in the field service industry with experience in complex systems.
• Valid driver’s license and willingness to travel 40-60% of the time to support customer sites.

Additional Information

What we offer

Here's a glimpse of the great benefits you can expect:

• Financial & Health Benefits: We offer Health insurance and various allowances, including Social, Food, Bairam, Transportation and Heating allowances, plus meal ticket.
• Time Off: Enjoy a minimum of 16 days of Annual Leave (increasing with seniority) and we also provide specific paid leave for life events.
• Continuous Development: We invest in your growth with individually set‑up development plans, access to language courses, and various internal trainings.
• Community Engagement: Opportunities to participate in volunteer activities to support Non‑Profit Organizations.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [e-mail]. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.