Export Documentation Specialist

CMA CGM; Fatih; On-site; TRY 250,000 - 380,000; Full time

Benefits offered by this job

Birthday day off

Fruit Day

Happy hours

Yearly bonus

Transportation

Life insurance

Employee Assistance Program

Multisport Membership

Job summary

CMA CGM is seeking a Customer Care professional for a permanent full-time role. The candidate will prepare and control vessel manifests, ensure export documentation compliance, and coordinate with international teams to resolve issues.

The role demands a bachelor’s degree and 1–3 years in logistics-related functions, with strong English skills. The position offers a dynamic, global work environment with opportunities across shipping, logistics, and customer service.

Qualifications

• Bachelor's degree from a reputable university in logistics, maritime, international trade, business administration, or related fields.
• Minimum 1-3 years of experience in export documentation, customer service, operations, or similar roles within logistics/shipping/freight Forwarding.
• Knowledge of shipping documentation, Bill of Lading processes and export procedures is preferred.
• Strong analytical and problem-solving skills with keen attention to detail.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong communication and stakeholder management skills.
• Proactive, solution-oriented, and customer-focused mindset.
• Advanced proficiency in Microsoft Office applications.
• Fluency in written & verbal English is a must.

Responsibilities

• Prepare and control vessel manifests and loading lists accurately and within required deadlines.
• Ensure all export documentation is complete, accurate and compliant with customs requirements and regulations.
• Coordinate with Global Business Service and international teams to resolve operational and system-related issues.
• Act as a focal point between Operations, Customer Service, and Global Business Service teams regarding documentation.
• Support continuous improvement initiatives to enhance documentation quality and process efficiency.
• Maintain data integrity within operational systems and ensure timely updates of shipment-related records.

Skills

Export documentation

Customer service

Operations

Attention to detail

Multitasking

Communication

Solution oriented

MS Office

English proficiency

Education

Bachelor's degree in Logistics/Maritime/International Trade

Tools

Bill of Lading knowledge

Microsoft Excel

Job description

CMA CGM

Customer Care

Permanent contract

Full Time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role & Responsibilities:

• Prepare and control vessel manifests and loading lists accurately and within the required deadlines.
• Ensure all export documentation is complete, accurate and compliant with customs requirements and regulations.
• Coordinate with Global Business Service and international teams to ensure efficient resolution of operational and system-related issues.
• Act as a focal point between Operations, Customer Service, and Global Business Service teams regarding documentation matters.
• Support continuous improvement initiatives to enhance documentation quality and process efficiency.
• Maintain data integrity within operational systems and ensure timely updates of shipment-related records.

Skills & Requirements:

• Bachelor's degree from a reputable university, preferably in Logistics, Maritime, International Trade, Business Administration, or related fields.
• Minimum 1-3 years of experience in export documentation, customer service, operations, or a similar role within the logistics, shipping, or freight forwarding.
• Knowledge of shipping documentation, Bill of Lading processes and export procedures is highly preferred.
• Strong analytical and problem-solving skills with keen attention to detail.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong communication and stakeholder management skills.
• Proactive, solution-oriented, and customer-focused mindset.
• Advanced proficiency in Microsoft Office applications.
• Fluency in written & verbal English is a must (part of the interview will take place in English).

What we offer:

• Working in an agile, flexible, digital, and social culture
• Working 40 hours a week
• Birthday day off
• Fruit Day: every Wednesday
• Happy hours
• Yearly bonus
• Transportation
• Life insurance
• Employee Assistance Program
• Multisport Membership

We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.

During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.

Come along on CMA CGM’s adventure !

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

See how you can rise