Executive Director, Catering Operations

ISS Türkiye; Fatih; On-site; TRY 650,000 - 1,000,000; Full time

Job summary

ISS Türkiye is seeking an experienced Operations Leader to oversee end-to-end performance of food production services across multiple sites. You will drive KPI/SLAs, optimize menus, workforce and costs, and lead field improvements with cross-functional teams to sustain service excellence.

The role requires 10+ years in large-scale food production, strong analytical skills, and an advanced level of English. You will coordinate with stakeholders to ensure customer satisfaction and operational

Qualifications

• Bachelor’s degree in Food, Industrial, or Mechanical Engineering.
• 10+ years of experience in food production, mass production environments, or multi-site operations.
• Proven experience managing operational performance in large-scale, geographically dispersed food production.
• Strong KPI, SLA, and performance indicators experience with data-driven decisions.
• Experience with cross-functional teams and multiple stakeholders in complex structures.
• Hands-on change management and continuous improvement experience.
• Advanced level of English, written and spoken.
• Lean Management experience is an asset.

Responsibilities

• Manage the operational performance of ISS food production services across all locations.
• Define, monitor, and drive improvement actions related to KPIs and SLAs covering service efficiency, cost control, customer satisfaction, operational continuity, and service standards.
• Lead optimization initiatives across menu planning, portion management, workforce planning, and cost management processes.
• Develop and execute field improvement plans based on customer feedback and recurring operational issues.
• Take an operational leadership role in critical service disruptions, coordinating with internal and external stakeholders.
• Analyze operational risks and recurring gaps, developing preventive and corrective improvement initiatives.
• Conduct benchmark analyses to compare performance, costs, and standards against best practices.
• Support development of operational teams and site managers in line with performance expectations.
• Prepare, analyze, and present regular performance reports and recommendations to senior management.

Skills

KPI tracking

SLA management

Data-driven decisions

Cross-functional collaboration

Change management

Analytical thinking

English proficiency

Lean management

Education

Bachelor’s degree in Food, Industrial, or Mechanical Engineering

Job description

ISS Türkiye is seeking an experienced Operations Leader to oversee end-to-end performance of food production services across multiple sites. You will drive KPI/SLAs, optimize menus, workforce and costs, and lead field improvements with cross-functional teams to sustain service excellence.

The role requires 10+ years in large-scale food production, strong analytical skills, and an advanced level of English. You will coordinate with stakeholders to ensure customer satisfaction and operational