EN - Reception Agent

IBIS; Fatih; Vor Ort; TRY 180.000 - 240.000; Vollzeit

Zusammenfassung

Accor is seeking a friendly Front Office associate to manage guest interactions, reservations, and billing at our Istanbul property. You will coordinate with Housekeeping and F&B to meet guest needs and ensure smooth operations.

The role requires strong service orientation, good English communication, and the ability to work shifts in a hospitality environment. Prior experience with Opera is a plus.

Qualifikationen

• Service focused personality is essential.
• Able to communicate in written and spoken English.
• Successful problem-solving skills.
• Able to work shift in terms of working hours.

Aufgaben

• Answering phones and giving guests all information about the hotel.
• Making reservations, welcoming guests to the hotel, opening accounts and entering the customer's expenses into these accounts.
• Convey information about guests' needs and stay duration to other hotel departments (Housekeeping, Food & Beverage).
• Collect guest invoices and provide them to the Manager with accounting and statistical information.
• Handle reservations and information requests via email, fax, or telephone and record all confirmed bookings in the system.
• Report to the FO Manager.
• Check unpaid debts and follow up on them.
• Aim to optimize the hotel's average room rate and occupancy rate.
• Check cash registers and issue guest invoices.

Kenntnisse

Customer service

Communication

Problem solving

Guest relations

Tools

Opera system

Jobbeschreibung

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart

Join us and become a Heartist®.

Job Description

• Answering phones and giving guests all information about the hotel.
• Making reservations, welcoming guests to the hotel, opening accounts and entering the customer's expenses into these accounts.
• To convey all kinds of information about the guests' needs and the duration of their stay at the hotel to other departments in the hotel (Housekeeping, Food & Beverage).
• To collect guest invoices and give them to the Manager at the end of the day along with accounting and statistical information.
• Dealing with reservations and information requests made to the hotel by e-mail, fax or telephone, and recording all confirmed reservations in the computer system.
• Reporting to the FO Manager.
• Checks unpaid debts and follows up on them.
• Optimizes the hotel's average room rate and the hotel's occupancy rate.
• Checks your cash register.
• Issues guest invoices and collects these invoices.

Qualifications

Your experience and skills include:

Service focused personality is essential

Additional Information

• Experience is an asset
• Prior experience working with Opera or a related system.
• Able to communicate in written and spoken English.
• Successful problem-solving skills.
• Able to work shift in terms of working hours.