Delivery Network Coordinator (Exams)

British Council; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

British Council in Turkey is seeking an organised Exams Delivery Network Coordinator to join the Exams & English Operations team. The role ensures secure, compliant, and efficient examination delivery, coordinating pre-test, test-day and post-test activities across venues, equipment, and staffing.

You will work with internal teams, suppliers, and stakeholders to maintain quality, security, and customer service standards throughout the exam cycle.

Qualifications

• Degree or equivalent experience.
• Written and spoken English proficiency required.
• Experience coordinating secure, regulated service delivery (exams, logistics, events).
• Proven ability to manage venues, equipment, and logistics to security and quality standards.
• Experience supervising staff or contractors.

Responsibilities

• Coordinate all exam delivery activities (pre-test, test-day, post-test).
• Oversee venue selection, contracting, and staffing.
• Ensure compliance with security, regulatory, and integrity requirements.
• Lead venue audits, risk assessments, and readiness checks.
• Engage with venues, suppliers, and internal teams for smooth delivery.
• Maintain operational records and audit trails.

Skills

English proficiency

Venue management

Logistics coordination

Staff supervision

Exams delivery

Education

Degree or equivalent experience

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Description/Purpose

The British Council is looking for an organised and detail-oriented Exams Delivery Network Coordinator to join our Exams & English Operations team. This is an exciting opportunity to play a key role in ensuring the secure, compliant, and efficient delivery of examinations across a country or location.

In this role, you will coordinate all aspects of exam delivery operations, supporting the successful execution of pre-test, test-day and post-test activities. You will ensure that venues, equipment, materials, and staffing arrangements are in place and fully compliant with British Council and awarding body requirements. Your work will be central to maintaining the highest standards of quality, security, and customer service throughout the exam cycle.

You will be responsible for overseeing the planning, selection, contracting, and coordination of both internal and external venues, ensuring that resources are available, cost-effective, and fit for purpose. Working closely with internal teams, suppliers, and stakeholders, you will ensure operational readiness for all examinations and support the smooth delivery of services across your assigned location.

As part of the Operational Delivery function within Exams & English Operations, you will contribute to maintaining exam integrity and compliance with global Standard Operating Procedures. You will also support continuous improvement initiatives, helping to enhance operational efficiency, strengthen logistics processes, and improve the overall customer experience.

The successful candidate will be highly organised, capable of managing multiple priorities, and committed to delivering high-quality operational support in a fast-paced environment. You will have strong coordination and stakeholder management skills, a keen eye for detail, and the ability to work effectively within established procedures and compliance frameworks.

This is an excellent opportunity for someone who enjoys operational planning, problem-solving, and delivering services that make a positive impact on customers and colleagues alike.

Role Accountabilities

As an Exams Delivery Network Coordinator, you will play a pivotal role in ensuring the secure, efficient, and compliant delivery of examinations across your country or location. You will coordinate all operational aspects of pre-test, test-day and post-test activities, ensuring that delivery is carried out in line with global Standard Operating Procedures, security requirements, and quality standards.

You will oversee the sourcing, contracting, and performance management of examination venues and third‑party delivery partners, ensuring services are delivered efficiently, compliantly, and with a strong focus on value for money. The role also involves coordinating the procurement, maintenance, and readiness of equipment and materials required for exam delivery, including laptops, scanners, signage, and secure storage facilities. Ensuring the secure handling, transportation, and tracking of confidential examination materials will be a key responsibility.

Working closely with colleagues, venues, suppliers, and delivery partners, you will lead operational readiness checks, venue audits, and risk assessments to ensure all examinations are delivered smoothly and securely. You will coordinate test‑day staffing arrangements to maintain appropriate operational coverage and may also participate in delivery rosters when required. As the primary operational point of contact for venues, test‑day staff, and delivery partners, you will manage the escalation of issues, coordinate incident responses, and ensure effective communication with relevant stakeholders.

A strong focus on risk management and compliance is central to this role. You will ensure adherence to all security, regulatory, and integrity requirements related to exams delivery. You will support compliance audits, incident investigations, and the maintenance of accurate operational records and audit trails, while working closely with Governance and Compliance colleagues to provide assurance that operational standards are consistently met.

The role also requires effective stakeholder engagement and customer focus. You will coordinate operational communications with candidates, partners, and internal teams, ensuring that customer feedback and observations from test days are captured, reviewed, and acted upon. You will work proactively with venue owners, suppliers, and delivery partners to address service, compliance, or performance issues and to drive continuous improvement.

In addition, you will support the efficient management of resources by overseeing venue and supplier contracts, purchase orders, payments, and cost tracking. You will ensure that venues, materials, equipment, and staffing resources are used effectively and in line with organisational policies and procedures.

This position may involve the supervision of Delivery Network Assistants, venue staff, and temporary test‑day teams. You will contribute to developing staff capability through training and guidance on operational procedures, compliance requirements, and risk management practices. You will help foster a culture of accountability, collaboration, security, and continuous improvement, ensuring high standards are maintained across all aspects of exam delivery.

This is an excellent opportunity for a highly organised professional who enjoys operational coordination, stakeholder engagement, and delivering exceptional service in a fast‑paced and quality‑driven environment.

Qualifications & Experience

Essentials

• Degree or equivalent experience.
• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
• Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).
• Proven ability to manage venues, equipment, and logistics to strict security and quality standards.
• Experience supervising staff or contractors.

Desirables

• Lean Six Sigma qualification.
• Experience working with awarding bodies or educational assessment services.
• Good understanding of compliance, confidentiality, and audit requirements.

Important Information:

• Location: Turkey (On‑site working model).
• Salary: Pay band 4.
• Contract type: Indefinite.
• Proof of Identity & Right to Work: Locally Recruited - Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on‑going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Closing date – Wednesday 16 September 2026.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.