Datacentre Server Technician

Equinix; Fatih; On-site; TRY 167,400 - 279,000; Full time

Job summary

Equinix in Turkey seeks an entry-level Operations Technician to support queue management, installations, cross-connects and testing in our data centers. You will work under supervision to maintain and improve critical infrastructure.

You will follow standard procedures, document activity, and assist with on-site customer access and vendor coordination as part of a collaborative team.

Qualifications

• High school diploma and 1–2 years of related work experience.

Responsibilities

• Queue Management / Reporting: review work order requests, respond to semi-routine orders, adhere to commitment times, document activity, update asset databases.
• Installations: rack and stack semi-routine customer equipment tickets, support intra-cage installations following SOP, perform basic cage installs for mesh and overhead cable trays.
• Cross‑Connect: support semi-routine datacenter cross‑connect work orders, ensure cable management SOPs, learn to install across‑connect circuits under supervision.
• Testing / Troubleshooting: support semi-routine testing and standard operating installations of customer assets, assist with L1 cross-connect certification testing, may learn non-standard tests under supervision.
• Stakeholder Partnership: support operations and security teams, provide back-up assistance to team members.
• Customer Management: support customer satisfaction, provide timely service, manage access control and escorting on-site, assist with deployments and alterations.
• Projects: support standard-procedure projects and vendor collaboration, assist with customer audits.
• Training: complete assigned training on time and assist new hires.

Education

High school diploma or equivalent

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Applies acquired job skills to work on tasks that are semi‑routine in nature. Focus is on semi‑routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to semi‑routine work orders by adhering to commitment times.
• Escalates and expedites orders to appropriate teams per standard operating procedures; supervision needed on the escalation of non‑standard procedure escalation requests.
• Ensures adherence to commit times within standard operating procedures.
• Maintains detailed written records of all work activity.
• Updates local asset databases and other systems.

Installations

• Rack and stack semi‑routine customer equipment tickets.
• Supports intra‑cage infrastructure installations by following the standard operating procedures of semi‑routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets.
• Performs semi‑basic cage installs for mesh and overhead cable trays, and tape changes and standard operating back‑up changes.

Cross‑Connect

• Supports semi‑routine datacenter standard operating cross‑connect work order requests (installs, terminations, modifications, and testing).
• Ensures the standard operating procedures are followed on cable management of coax, fiber, twisted pair copper, and semi‑routine intra‑building cross‑connects.
• Learns to install across‑connect circuits (switched, multiplexed, etc.) under supervision.

Testing / Troubleshooting

• Supports semi‑routine standard operating testing and standard operating installations of customer assets.
• Supports standard operating procedures of layer 1 cross‑connect certification testing.
• May learn non‑standard operating testing, such as layer 2 and layer 3 testing, under supervision.

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities when necessary.
• Supports standard operating procedural tasks and provides back‑up assistance to team members when necessary.

Customer Management

• Supports customer satisfaction with timely adherence to following semi‑routine execution order requirements.
• Delivers a high level of service and an excellent customer experience when interfacing with customers.
• Provides support with time expectations on new deployments and existing alterations by following standard operating procedure guidelines.
• Supports customers on‑site by providing access control and escorting services.

Projects

• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, works under supervision.
• Supports vendors on projects.
• Supports physical customer audits.

Training

• Completes all assigned training in a timely manner.
• May provide support to new hires.

Typical Degree & Years Of Experience

• Typically requires a high school diploma and 1-2 years of equivalent work experience.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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