Customer Quality Engineer

Tirsan Kardan; Manisa; On-site; TRY 180,000 - 280,000; Full time

Job summary

Tirsan Kardan is seeking a Customer Quality Engineer to ensure product quality across customer interfaces. The role emphasizes monitoring quality metrics, root-cause analysis, and implementing corrective actions in collaboration with cross-functional teams.

The candidate will work with ISO 9001 and IATF 16949 standards, contribute to PPAP activities, and maintain robust control plans. Strong communication and problem-solving skills are essential for success in this position.

Qualifications

• Bachelor's degree in an engineering field with emphasis on quality
• 3 years of practical experience in quality area
• Fluent in English and strong communication skills
• Experience with ISO 9001 and IATF 16949 standards

Responsibilities

• Monitor and report quality metrics and status.
• Lead corrective action studies for customer complaints with root cause analysis.
• Ensure process controls are followed and contribute to continuous improvement.
• Coordinate activities to meet customer specific requirements and audits.
• Review and update control plans and PPAP documents as needed.
• Participate in FMEA studies as a team member.
• Lead preparation of customer PPAP files and portal entries as required

Skills

Fluent in English

Problem solving

Communication skills

Education

Mechanical Engineering

Materials Engineering

Tools

ISO 9001

IATF 16949

Job description

Tiryakiler Group of Companies is an institutionalized family-owned business and all of its shares belong to the Tiryaki Family. Our group employs more than 950 employees and makes its future plans in a manner that will maintain its leadership in the sector and gradually strengthen its place in the global market.

We give precedence to the requirements of our customers in accordance with our perception of globalization. We prioritize developing and growing markets in our strategy, with the goal of operating in the markets where our customers entered or already operating. We act according to the requirements of the market and our customers and provide services such as local assembly, local warehouse management or similar practices. Our ability to act globally and think locally is ensured by working with local teams in the countries we operate.

Currently, the countries where we carry out production and/ or assembly operations locally consist of Turkey, Russia, Italy and Egypt. We continue to work on the establishment of a local assembly facility in Europe. We organize and manage logistics warehouse operations in America, Germany and Italy in order to provide our customers with JIS (Just-In-Sequence) or JIT (Just-In-Time) services at their global locations.

Tirsan Kardan is currently looking for “Customer Quality Engineer” team member for its growing organization.

• Graduated from related engineering departments (preferably Mechanical Engineering, Materials Engineering ),
• 3 years of practical experience in quality area,
• Fluent in English,
• Experience with ISO standards with specific knowledge in ISO 9001 and IATF 16949,
• Good knowledge and practical experience in the problem-solving toolbox (FMEA, 8D analysis, APQP, PPAP and 8D process, etc.),
• Problem solving attitude and very good communication skills
• Using MS Office programs at good level.
• Automotive industry experience

Job Description:

• Monitoring and reporting quality metrics,
• Leading corrective action studies in the format determined according to the specific requests of the relevant customer for customer complaints, conducting root cause analyses using methods such as 5W-Fishbone diagram, preparing corrective-preventive action reports, monitoring and managing actions
• Checking that Tirsan Kardan Process controls are performed appropriately, contributing to problem solutions within the scope of continuous development activities in case of non-conformance,
• Monitoring the up-to-dateness of specific requests of relevant customers and managing the necessary activities,
• Performing activities when necessary by checking customer portals at specified frequencies and monitoring customer quality performance data,
• Taking an active role in customer and certification audits and leading corrective activities
• Making control plans in accordance with the operation cards and ensuring their up-to-dateness.
• Participating in FMEA studies as a team member,

Leading the preparation of customer PPAP files in the first samples to be presented to customers and providing portal entries if necessary,