Customer Quality Engineer

PHINIA Inc.; Konak; On-site; TRY 180,000 - 280,000; Full time

Job summary

PHINIA Inc. is seeking a Quality Engineer to support OEM accounts in automotive markets. You will drive containment, root-cause analysis, and 8D reporting, coordinating with cross-functional teams to safeguard product quality.

The role requires familiarity with IATF16949, PPAP/APQP, FMEA, and continuous improvement tools, along with strong English communication and MS Office proficiency.

Qualifications

• Bachelor's or higher in Mechanical, Industrial, or Automotive Engineering.
• Knowledge of IATF16949 and VDA6.3 is required.
• Experience with CSR requirements and OEM portals is preferred.
• Proficiency with 5-Why, fishbone, 8D problem-solving tools.

Responsibilities

• Manage OEM customer complaints and containment actions.
• Lead 8D root cause analysis and 8D report updates.
• Coordinate 3rd party containment when needed.
• Support change/deviation processes with customers.
• Oversee PPAP submissions and cross-functional coordination.

Skills

English Fluency

Teamwork

Communication Skills

MS Office

Root Cause Analysis

8D Method

FMEA

PPAP/APQP

IATF16949 Knowledge

Quality Tools (6 Sigma)

Education

Engineering Degree (Mechanical/Industrial/Automotive)

Tools

OEM Portals

PPAP Software

Job description

ABOUT US

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.

PHINIA is a diversified industrial supplier and global leader in the development of fuel systems, electrical systems, and aftermarket solutions, with a strong portfolio of trusted brands that includes DELPHI®, DELCO REMY®, and HARTRIDGE™. With over 100 years of manufacturing expertise and industry relationships, PHINIA has approximately 12,500 talented employees and over 40 locations in 20 counties and is headquartered in Auburn Hills, Michigan, USA. Read More

JOB PURPOSE

Join our team and be a part of an industry-leading company in fuel systems, aftermarket distribution, and combustion technologies. As we drive the transition to alternative fuels and hydrogen combustion, we're seeking talents who want to have a positive impact on the future of transportation.Established relationships with global OEMs and a focus on balanced and synergistic exposure among multiplemarkets, PHINIA is the place to be.

KEY RESPONSIBILITIES

• Managing Customer complaints 0 km/warranty for OEM (Containment, Root Cause Analysis following with 8D report preparation and update of customer/internal portals)
• Tracking the effectiveness of implemented Corrective & Preventive actions
• Initiating/tracking the 3rd party containment activities when required
• Supporting operational functions about Customer Communication of change/deviation request processes
• Managing On-time PPAP submission (well understanding of customer PPAP required and coordinating the relevant functions)
• Supporting required preparations for Internal / Customer Audits
• Internal auditing based on IATF 16949 or VDA 6.3 requirements
• Supporting APQP process (pre-series)
• Supporting P-FMEA/R-FMEA process
• Support to achieve quality KPIs

QUALIFICATIONS

• Graduated from Mechanical, Industrial, Chemical or Automotive Engineering
• Fluency in English
• Minimum 2 years of experience in Quality field to support OEMs in automotive industry
• Have a knowledge of Customer Specific Requirements (CSR)
• Experience with active use of OEM portals
• User experience with problem-solving tools 5-WHY, fishbone, 8D etc.
• Have a good command of automotive quality system requirements (IATF16949, VDA6.3; certification +)
• Knowledge of IATF 16949 basic tools (PPAP, APQP, FMEA, Control Plan, SPC, MSA)
• Preferably knowledge of applicable continuous improvement tools like 6 Sigma, Shainin, Kaizen etc.
• MS Office proficiency
• Dynamic and compatible with teamwork; strong communication, planning and organization skills

EQUAL EMPLOYMENT OPPORTUNITY

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

VISA SPONSORSHIP

For this role, applicants must be currently authorized to work on a full-time basis in the country where the position is based. Only in certain circumstances, based on business need, does PHINIA provide sponsorship for employment visa status.

NO UNAUTHORIZED REFERRALS

PHINIA does not accept unsolicited resumes from recruitment agencies or third-party vendors. Any recruitment partnership must be approved in writing by Human Resources before candidate submissions are made.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com .