Customer Quality Assurance-Turkey

CATL; Osmangazi; Sur place; TRY 250 000 - 450 000; Plein temps

Résumé du poste

CATL invites you to join our mission in delivering green energy through world-class EV and energy storage batteries. The Quality Engineer role focuses on being the main customer contact for post-SOP quality issues, driving rapid issue resolution and ensuring strong, ongoing relationships with OEM partners.

You will transfer customer-specific requirements to CATL's quality core team, collaborate with internal project quality teams to analyze field issues, and coordinate containment and corrective

Qualifications

• Bachelor’s or Master’s degree in a related technical field (Chemical, Mechanical, Electrical or equivalent).
• 2–3 years quality engineer experience preferred.
• Familiar with five tools of quality management and their application.
• Familiar with battery product structures, manufacturing processes and data analysis.
• Knowledge of IATF16949 and VDA 6.3.
• Able to solve quality issues independently using 8D methodology.
• Excellent English and Turkish communication (written and verbal).
• Driver license preferred.

Responsabilités

• Main contact for customers for quality issues after SOP and B sample delivery.
• Respond quickly to OEM quality questions, rework and sorting.
• Build and maintain strong customer relationships.
• Translate customer requirements to CATL quality team.
• Analyze quality issues with internal project quality team at site and in field.
• Coordinate return of rejected items with customers; handle critical issues.
• Instruct customers to ensure proper assembly and track product status across cells/modules/battery system.
• Manage and handle security incidents.
• Support resolution of overseas key customer complaints.
• Occasional business trips as required.

Connaissances

Quality engineering

Customer liaison

8D problem solving

English/Turkish communication

Data analysis

Risk assessment

IATF16949 knowledge

Driver license

Formation

Bachelor’s or Master’s degree in a technical field (Chemical, Mechanical, Electrical or equivalent)

Outils

Quality tools (5)

IATF16949 familiarity

VDA 6.3 familiarity

Description du poste

CATL invites you to continue our legend of green energy. CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL’s EV battery consumption volume has ranked No.1 in the world for 8 consecutive years and our global energy storage battery shipment has also ranked No.1 for 4 consecutive years.

Job Description:

• Main contact for Customers in case of any Quality issues after Start Of Production (SOP) and B sample delivery
• Quick response to the quality issues at OEM‘s, like questions, rework and sorting activities
• Build and maintain good relationship with Customers
• Transfer Customer Specific Requirements correctly to CATL quality core team
• Work with internal project quality team to analyze quality issues happened on customer production site and in field
• Coordinate and arrange the return of rejected items from customers, work closely with customers for important quality issues
• Instruct customer to ensure proper assembly. Follow up the assembled status of our products to the counterparts, including cell, module, pack and battery system etc.
• Manage and handle security incidents
• Support the resolution of overseas key customer complaints
• Involves business trips due to business requirements

Qualification:

1. 1. Bachelor’s or Master’s degree in a related technical field (Chemical Engineering, Mechanical Engineering, Electrical Engineering or equivalent).
2. 2. Two to three years quality engineer experience is preferred.
3. 3. Well-known five tools of quality management and the application of quality tools.
4. 4. Be familiar with the basic structure of battery products, manufacturing process and characteristics, with basic data analysis and risk assessment capabilities.
5. 5. With quality audit capabilities, understanding of IATF16949 and VDA 6.3.
6. 6. Can solve the quality issues independently, with proficiency in 8D methodology.
7. 7. Excellent English and Turkish communication skills (written and verbal).
8. 8. Driver license is preferred.