Concierge Agent

Raffles Hotels & Resorts; Fatih; On-site; TRY 150,000 - 270,000; Full time

Job summary

Raffles Istanbul, a member of the Raffles Hotels & Resorts luxury collection, seeks a hospitality professional dedicated to extraordinary guest experiences and personalized service.

Applicants should bring deep knowledge of Istanbul's culture and attractions, an established luxury network, and a proactive, guest-centric mindset to consistently surpass expectations.

Qualifications

• Passion for luxury hospitality and exceptional service.
• Strong interpersonal and communication skills.
• Knowledge of local culture, history, attractions and exclusive experiences.
• Proactive, solution-oriented approach and strong network of luxury providers.
• Membership in Les Clefs d’Or is highly desirable.

Skills

Luxury service

Guest relations

Communication

Attention to detail

Teamwork

Proactive

Local culture knowledge

Les Clefs d’Or interest

Job description

Company Description

Raffles Hotels & Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination — it is a story waiting to be discovered.

Raffles Hotels & Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination — it is a story waiting to be discovered.

At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul’s vibrant energy and deep history. Perched above the Bosphorus, within the heart of Zorlu Center — Istanbul’s hub for art, fashion, and gastronomy — Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.

Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.

At Raffles, this journey is guided by a clear philosophy:

• Start with Respect — Respect creates a foundation for positive relationships.
• Belonging follows — When people feel respected, they are more likely to feel they belong.
• This leads to Integrity — A sense of belonging inspires trust and a deep commitment to doing what’s right.
• Empowerment then becomes possible — With trust and integrity in place, people feel empowered to make decisions and take action.
• Finally, this journey brings us to Excellence — Empowerment fosters the motivation and confidence needed to achieve our highest standards.

Job Description

We are looking for a passionate hospitality professional with a strong commitment to luxury service, exceptional guest relations, and the ability to create personalized and memorable guest experiences. The ideal candidate will have in-depth knowledge of local culture, history, attractions, and exclusive experiences, along with excellent communication skills, a proactive mindset, and an established network of luxury service providers. Membership in Les Clefs d’Or or a strong motivation to pursue professional recognition within the association is highly desirable, as is the ability to anticipate guest needs and consistently exceed expectations.

Qualifications

• Passion for luxury hospitality and exceptional service
• Strong interpersonal and communication skills
• Attention to detail and commitment to excellence
• Ability to work as part of a diverse, dynamic team
• Previous experience in a luxury hotel environment is an asset
• A proactive, solution-oriented approach
• Strong knowledge of local culture, history, attractions, and exclusive guest experiences
• Excellent guest relations skills with the ability to deliver personalized and memorable service
• Membership in Les Clefs d’Or or a strong interest in pursuing professional recognition within the association
• Ability to anticipate guest needs, provide tailored recommendations, and consistently exceed expectations
• Established network of local contacts and luxury service providers to create unique and seamless guest experiences

Additional Information

Privacy Notice for Job Applicants

Zorlu Yapı Yatırım Anonim Şirketi Zorlu Center Otelcilik Şubesi, located at Levazım Mah. Vadi Cad. Zorlu Center No:2 İç Kapı No: 170 Beşiktaş/İstanbul, acting as a data controller (the "Company" / "Zorlu"), places the utmost importance on the protection of your personal data.

Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the "Law" / "PDPL").

For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates.

https://rafflesistanbul.guestservice.app/blank/153/51772