Commercial Concessions Chief

Fraport TAV Antalya Airport; Muratpaşa; On-site; TRY 300,000 - 450,000; Full time

Job summary

Fraport TAV Antalya Airport is seeking an experienced Commercial Concessions Chief to lead duty-free and F&B concessions development and operations.

The role focuses on strategy, performance monitoring, budgeting, and stakeholder management to maximise non-aeronautical revenue while ensuring excellent passenger experience.

Qualifications

• Bachelor’s degree in Business Administration, Economics, Marketing, Industrial Engineering, or a related field.
• Minimum 5 years experience in commercial operations, retail, F&B, concession management, contract management, or related field.
• Strong command of written and spoken English.

Responsibilities

• Support development and implementation of strategies, objectives, business plans, and projects for duty-free and F&B concessions.
• Monitor concessionaires’ compliance with rental, sales, reporting, pricing benchmarks, store standards, and contract terms.
• Track sales performance via SAP BI and prepare KPI reports, forecasts, and action plans for management.
• Coordinate budgeting for non-aeronautical revenues and consolidate monthly results; support Board reporting.
• Build and maintain relationships with concessionaires and review joint marketing campaigns.
• Monitor day-to-day operations of duty-free stores and F&B outlets; follow up on inspections and actions.
• Review concession area layouts and support space-planning and implementation projects.
• Research industry best practices, market trends, brands, and opportunities; assess merchandising proposals.
• Review customer satisfaction trends and concession-related complaints to improve passenger experience.

Skills

Analytical skills

English proficiency

Stakeholder management

Planning

Problem solving

Education

Bachelor’s degree in Business Administration, Economics, Marketing, Industrial Engineering, or related field

Tools

SAP BI

Job description

Fraport TAV Antalya was established by the joint initiative of Fraport AG and TAV Airports Holding and is responsible for the operation and development of Antalya Airport.

As a leading Airport Operator, we are committed to a corporate vision that upholds human rights and manages business processes in line with global standards. The fundamental principle of our company is to recruit, develop, evaluate, and manage human resources according to the principle of equal opportunity.

We are looking for an experienced and highly skilled Commercial Concessions Chief to join our Commercial Concessions team and support the management and development of duty-free retail and food & beverage (F&B) concession operations at Antalya Airport.

Key Responsibilities

• Support the development and implementation of strategies, objectives, business plans, and projects for duty-free retail and F&B concessions, identifying opportunities to increase revenue and make effective use of the airport’s commercial space.
• Monitor concessionaires’ compliance with contractual obligations, including rental payments, sales performance, reporting, pricing benchmarks, store standards, and other contract terms; support actions to improve performance against agreed KPIs.
• Track duty-free and F&B sales performance through SAP BI, analyse KPIs and consumer trends, and prepare reports, presentations, forecasts, and action plans for management.
• Coordinate the annual budgeting process for non-aeronautical revenues and expenses across the Commercial & Marketing Department, consolidate monthly results, analyse variances against budget and previous periods, and support management and Board reporting.
• Build and maintain long‑term relationships with concessionaires, review and follow up on joint and individual marketing campaigns and analyse their results.
• Monitor the day‑to‑day operations of duty-free stores and F&B outlets, follow up on inspection findings and corrective actions, and participate in regular concessionaire meetings.
• Review concession area layouts and area calculations, and support terminal construction, refurbishment, relocation, space‑planning, and implementation projects in coordination with relevant internal departments and external stakeholders.
• Research industry best practices, emerging concepts, market trends, brands, and new business opportunities; assess proposals relating to merchandising, product range, and customer experience.
• Review customer satisfaction trends and concession‑related complaints, recommend improvements, and work with relevant departments and concessionaires to enhance passenger experience and service quality.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Economics, Marketing, Industrial Engineering, or a related field.
• Minimum 5 years experience in commercial operations, retail, food & beverage, concession management, contract management, or a related field.
• Strong analytical skills, including the ability to interpret sales performance, KPIs, budgets, and financial reports; experience with SAP BI or similar reporting tools is an advantage.
• Good command of written and spoken English.
• Strong communication, stakeholder-management, planning, and problem‑solving skills, with a customer‑oriented and detail‑focused approach.
• Residing or willing to reside in Antalya.

What We Are Looking For

• A commercially minded professional who can identify revenue opportunities and support the effective use of limited airport retail and F&B space.
• An analytical and proactive team member who turns performance data and customer insights into practical improvement plans.
• A relationship builder who can work collaboratively with concessionaires, internal departments, senior management, and external stakeholders.
• A customer‑focused professional committed to service quality, continuous improvement, compliance, and responsible business practices.

Fraport TAV Antalya Airport has been awarded the “Great Place to Work” certificate by Great Place To Work, an independent international consultancy and research company, reflecting the importance Fraport TAV places on employee engagement and corporate culture.