Associate/ Senior Associate Quality Operations

Pfizer; Fatih; On-site; TRY 420,000 - 540,000; Full time

Job summary

Pfizer Turkey is seeking a Quality Operations Support professional to coordinate and monitor Commercial Quality activities, ensuring data integrity and governance across global stakeholders. You will help maintain dashboards, report on performance, and support CAPA tracking and audits.

The role focuses on process execution, quality records, and continuous improvement while collaborating with multi-regional teams to strengthen operational excellence.

Qualifications

• Strong analytical and organizational skills.
• Experience working with multiple stakeholders.
• Fluent English.

Responsibilities

• Support execution of Commercial Quality operational activities and services.
• Coordinate routine quality processes and ensure timely completion of activities.
• Monitor adherence to procedures, timelines and service commitments.
• Assist in issue identification and escalation when required.
• Maintain operational dashboards and reporting tools.
• Analyze trends and performance indicators.
• Support governance materials and leadership reports.
• Ensure data quality and reporting accuracy.
• Support management of quality records and documentation.
• Assist with quality event, audit and CAPA tracking activities.
• Monitor action item completion and follow-up activities.
• Support inspection and audit readiness efforts.
• Collaborate with global and market stakeholders.
• Coordinate meetings, communications and follow-up actions.
• Support implementation of process improvements and best practices.
• Identify opportunities for simplification, standardization and automation.

Skills

Analytical skills

Organizational skills

Stakeholder management

Fluent English

Education

Bachelor's degree in Life Sciences, Social Sciences, Business, Operations, Analytics or related field

Job description

Role Purpose

Support the delivery of Commercial Quality operational services through coordination, monitoring, reporting, process execution and quality system support activities. The role works across global stakeholders to ensure consistent execution of quality processes, data integrity, service continuity and operational excellence.

Key Responsibilities

Quality Operations Support

• Support execution of Commercial Quality operational activities and services.
• Coordinate routine quality processes and ensure timely completion of activities.
• Monitor adherence to established procedures, timelines and service commitments.
• Assist in issue identification and escalation when required.

Reporting & Analytics

• Maintain operational dashboards and reporting tools.
• Analyze trends and performance indicators.
• Support preparation of governance materials and leadership reports.
• Ensure data quality and reporting accuracy.

Quality Systems & Compliance

• Support management of quality records and documentation.
• Assist with quality event, audit and CAPA tracking activities.
• Monitor action item completion and follow-up activities.
• Support inspection and audit readiness efforts.

Stakeholder Engagement

• Collaborate with global and market stakeholders.
• Coordinate meetings, communications and follow-up actions.
• Support implementation of process improvements and best practices.

Continuous Improvement

• Identify opportunities for simplification, standardization and automation.
• Participate in improvement initiatives and special projects.

Qualifications

Required

• Bachelor's degree in Life Sciences, Social Sciences, Business, Operations, Analytics or related field.
• 1-4 years of experience within Operations, Compliance, Quality, Reporting, Project Coordination, Transparency Reporting, Medical Operations, Commercial Operations or related areas.
• Strong analytical and organizational skills.
• Experience working with multiple stakeholders.
• Fluent English.

Preferred

• Experience with quality systems, audits, CAPA or compliance processes.
• Experience with reporting and dashboard tools.
• Exposure to global or regional operations.

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

School of Leaders

We, as Pfizer Turkey, make a difference with our visionary and pioneering approaches ranging from our concept of raising leaders through rotations, providing international career opportunities to creating a flexible, enjoyable work environment. There are no limits to what we can accomplish to touch lives here!

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Support Services