Assistant Club Manager

Mars Athletic Club; Çankaya; On-site; TRY 120,000 - 180,000; Full time

Job summary

Mars Athletic Club in Ankara is seeking an Assistant Club Manager to oversee daily operations across MAC/One and MACFit clubs. You will lead the Sports and Sales teams, coordinate schedules, and ensure exceptional member service.

The role requires a university degree, 3+ years in club operations, strong leadership, and excellent communication. You will drive cleanliness, equipment checks, and member satisfaction while reporting to Head Office.

Qualifications

• Bachelor's or higher university degree is required.
• At least 3 years of experience in club/business operations management, preferably within sports/fitness.
• Proven experience in team management and coordination.
• Strong organizational and planning skills.
• Detail-oriented, well-organized, and strong in task follow-up.
• Always friendly, energetic, and positive.
• Strong focus on member satisfaction and a solution-oriented approach.
• Excellent communication and interpersonal skills.
• Strong sense of responsibility and high awareness.

Responsibilities

• Support smooth operation of the club, including equipment checks, coordination of technical issues, facility standards, cleanliness, and overall club organization.
• Prepare weekly and monthly shifts for the Sports Team.
• Create and update group class schedules and ensure members are properly informed.
• Monitor, supervise, guiding, and coordinate the working schedules and daily operations of the Sports and Sales Teams.
• Manage membership-related processes, including freezes, cancellations, measurement appointments, member complaints, and requests.
• Maintain effective communication with Head Office, prepare accurate and timely reports, and share them with relevant stakeholders.
• Represent the company in the best possible way towards members and business partners.

Skills

Team management

Coordination

Organizational skills

Detail-oriented

Communication skills

Interpersonal skills

Member satisfaction

Problem solving

Reliability

Positive attitude

Education

University degree

Job description

With our MAC/One, MACFit, MAC Studio, and NuSpa brands, we are Turkey’s largest fitness community. We are looking for an Assistant Club Manager to join our MAC/One and MACFit clubs in Ankara.

Being part of MAC means being a member of a community that is constantly evolving, improving, and moving towards a better life.

Here, ideas matter, teamwork is encouraged, and feeling good is just as important as working efficiently.

If you would like to be part of our Well-being Community, we look forward to receiving your application.

What We’re Looking For

• University degree
• At least 3 years of experience in club/business operations management, preferably within the sports and fitness industry
• Proven experience in team management and coordination
• Strong organizational and planning skills
• Detail-oriented, well-organized, and strong in task follow-up
• Always friendly, energetic, and positive
• Strong focus on member satisfaction and a solution-oriented approach
• Excellent communication and interpersonal skills
• Strong sense of responsibility and high awareness

What You’ll Be Doing

• Supporting the smooth and efficient operation of the club, including equipment checks, coordination of technical issues, facility standards, cleanliness, and overall club organization
• Preparing weekly and monthly shifts for the Sports Team
• Creating and updating group class schedules and ensuring members are properly informed
• Monitoring, supervising, guiding, and coordinating the working schedules and daily operations of the Sports and Sales Teams
• Managing membership-related processes, including membership freezes, cancellations, measurement appointments, member complaints, and requests
• Maintaining effective communication with the Head Office, preparing accurate and timely reports, and sharing them with the relevant stakeholders
• Representing the company in the best possible way towards members and business partners