Account Director (Print Production), Istanbul

Clear Destination Inc.; Fatih; Hybrid; TRY 600,000 - 1,400,000; Full time

Job summary

Clear Destination Inc. seeks an Account Director to lead client accounts, fostering strong relationships and delivering solutions on time and within financial targets. You will coordinate across client sites, vendors, and internal teams to ensure operational excellence.

The role requires in-depth client service experience, strategic account leadership, and proven P&L/Budget management. Hybrid work with on-site Istanbul involvement is expected.

Qualifications

• Proven client service management experience with multi-vendor oversight.
• Experience in service categories like POS materials, merchandise, and print would be beneficial.
• Track record of account planning, KPIs, budgeting, forecasting and strategic leadership.
• Strong people management including performance reviews and coaching.
• Excellent communication and presentation skills; fluent English.

Responsibilities

• Lead client satisfaction through liaison and management of internal resource departments, client-engagement teams and external suppliers.
• Own and resolve issues, quality concerns or corrective actions and influence client thinking to deliver outstanding results.
• Manage the ongoing development of team members through appraisals, one-to-one meetings, mentoring and training.
• Develop effective account growth strategies and manage opportunities, budgets, and yearly development plans.
• Regular MI reporting, account relationship plans, risk identification and management.
• Relationship management with all key stakeholders across client and vendor sides.
• Contract review and renewal to protect client and company interests.
• Procurement and bid/tender activities to secure services and fulfil client needs.

Skills

Client relationship management

P+L / budgeting

Account planning

Team leadership

English communication

Job description

Purpose of the job

Our Account Directors are responsible for the development and nurturing of our client accounts. The role is essential in strengthening our relationship with the client(s) and identifying growth opportunities for the business, as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. You will take full responsibility for the strategic and operational management of the account under your responsibility and manage the performance of the team, ensuring all work is completed in line with the SLA. You’ll be a capable leader who can focus on both the strategic vision of the account as well as the daily activities of delivering operational excellence.

You’ll need in-depth experience of working with clients and delivering ongoing solutions to resolve their challenges as well as the skills to develop client accounts, nurture relationships, converting opportunities and manage a team.

Our current areas of service delivery to this Beverage sector client are Permanent Point of Sale Materials, Branded Merchandise and Print - these products are all procured so procurement experience would be beneficial.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary - you would spend c3 days per week with our client in Istanbul so need to be local.

Key responsibilities

• Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers
• Own and resolve issues, quality concerns or corrective actions - influence client thinking to produce outstanding results
• Manage the ongoing personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training
• Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the account
• Regular MI reporting, production of account relationship plans, risk identification and management
• Relationship Management with all key stakeholders
• Contract review and renewal
• Procurement and bid / tender activities

Knowledge, skills + experience

• Exceptional and in-depth client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors
• Experience in the service / category areas shown above would be of great benefit
• Has built client success delivering account planning, client service plans, KPIs, budgeting, forecasting and strategic account leadership
• People Management experience including performance management and team leadership
• A proven track record of operational management for client services departments, P+L / budget management and account financial reporting
• Success presenting account planning and strategy for retention, growth and added value, anticipating internal / external business issues and developing risk mitigation strategies
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
• Excellent English language skills are required

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