Workplace Executive

JLL; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JLL in Singapore seeks a Facilities & Workplace Experience Analyst to coordinate vendors, analyze data, and manage assets and reports. The role emphasizes improving efficiency, safety, and user experience within corporate workplaces.

You will collaborate with multiple teams, negotiate contracts, and ensure timely responses to requests. Proficiency in MS Office and data interpretation is essential for success.

Qualifications

• Experience in facility management, preferably in a corporate setting.
• Strong organizational and interpersonal skills.
• Proficiency in using data tools to report KPIs.
• Knowledge of EHS regulations is a plus.

Responsibilities

• Manage and coordinate multiple vendors and contractors; negotiate contracts and costs.
• Perform spot checks on cleaning and maintenance services.
• Respond to ad-hoc requests from employees or management.
• Ensure all critical issues have been addressed and plan for resolution.
• Monitor and manage emergencies or urgent workplace issues.
• Continuously assess the workplace for efficiency, safety, or experience improvements.
• Update asset registers and maintenance schedules.
• Analyse workplace data and KPIs, prepare monthly reports.

Skills

Data analysis

KPI reporting

SLAs

Vendor coordination

Communication

Problem-solving

Time management

MS Office

Documentation

Education

ITE or Diploma in Finance, Business and Management

Tools

Microsoft Office Suite

Job description

Key Responsibilities

• Manage and coordinate multiple vendors and contractors. Negotiate with vendors on contracts and costs.
• Perform spot checks on cleaning and maintenance services
• Respond to ad-hoc requests from employees or management
• Ensure all critical issues have been addressed and plan for resolution
• Monitor and manage any emergencies or urgent workplace issues.
• Continuously assess the workplace for potential improvements in efficiency, safety, or experience
• Update asset registers and maintenance schedules
• Analyse workplace data and KPIs, preparing monthly reports

Data Analysis and Reporting

• Proficiency in collecting, analyzing, and interpreting workplace data.
• Ability to create and present KPI reports and SLAs.

Asset Management

• Experience in maintaining asset registers and inventory.
• Knowledge of maintenance planning and execution.

Vendor Management

• Ability to manage and coordinate multiple vendors and contractors.
• Experience in conducting quality control checks and spot inspections.
• Negotiation skills for managing vendor contracts and costs.

Workplace Experience and Service Management

• Understanding of workplace experience concepts and best practices
• Customer service orientation for managing help desk operations and user requests.

Environment, Health & Safety (EHS)

• Understanding of EHS regulations and standards
• Experience in implementing and maintaining EHS programs.
• Knowledge of emergency preparedness and response procedures

Analytical and Problem-Solving Skills

• Ability to identify trends, issues, and improvement opportunities from data.
• Critical thinking skills for developing solutions to workplace challenges.

Communication and Interpersonal Skills

• Excellent written and verbal communication abilities
• Ability to collaborate effectively with various departments and stakeholders.

Organizational and Time Management Skills

• Capacity to manage multiple tasks and priorities simultaneously.
• Attention to detail and ability to meet deadlines.

Technical Skills

• Proficiency in using relevant software and tools for data management and reporting , Microsoft Office.
• Understanding of workplace technologies and digital infrastructure.

Qualifications

• ITE or Diploma in Finance, Business and Management.
• Proven experience in facility management, preferably in a corporate setting.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications

• Experience in Vendor management and customer experience.