Wellness Consultant cum Front Desk

NATURAL HEALING PTE. LTD.; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

NATURAL HEALING PTE. LTD. is seeking a personable front-desk assistant to welcome clients and guide their wellness journey. No chiropractic background required; training will be provided to the right candidate who shows attitude, professionalism and a willingness to learn.

You will handle appointments, payments and basic admin, explain services clearly, and ensure a warm, organized experience. The role combines customer service with sales targets in a caring wellness environment.

Qualifications

• A natural people person with strong rapport-building skills.
• Comfortable with sales and explaining value to customers.
• Service-oriented with focus on the customer experience.
• Proactive and responsible with ability to manage appointments.
• Eager to learn about spinal health and chiropractic services.
• Retail-ready, able to work shifts including weekends and public holidays.

Responsibilities

• Welcome customers, manage appointments and front desk inquiries.
• Create a warm, professional and organized environment for every visit.
• Assist with registration, payment collection and general administrative duties.
• Coordinate appointments and follow-ups to ensure a smooth customer experience.

Skills

People skills

Sales

Customer service

Communication

Organization

Job description

Turn every customer interaction into a meaningful step towards better spinal health.

A little about us

We believe that better spinal health can make a real difference in how people move, feel and live.

We are looking for a personable, proactive and service-minded individual who enjoys connecting with people, understands the value of good customer relationships, and is excited to learn about chiropractic care.

This is more than a front desk job, and more than a sales role. You will be the welcoming face of our centre, helping customers feel comfortable, understand our services, and enjoy a positive experience throughout their wellness journey.

No chiropractic background? No problem. We are happy to provide training to the right candidate who brings the right attitude, professionalism and willingness to learn.

What you will be doing

1. Make every customer feel welcome

• Welcome customers, manage appointments and handle front desk enquiries.

• Create a warm, professional and organised environment for every visit.

• Assist with registration, payment collection and general administrative duties.

• Coordinate appointments and follow-ups to ensure a smooth customer experience.

2. Become a trusted guide to spinal health

• Learn about spinal health, chiropractic care and the services we offer.

• Explain our services clearly and help customers understand their available options.

• Listen to customers' needs, answer general enquiries and guide them towards appropriate services.

• Support customers throughout their wellness journey by maintaining thoughtful and professional follow-ups.

3. Build relationships, not just sales

• Understand customer needs and recommend relevant services based on their interests and requirements.

• Follow up with prospective and existing customers to encourage engagement and appointment bookings.

• Work towards individual and centre sales targets while maintaining high service standards.

• Build lasting customer relationships through trust, consistency and genuine care.

4. Keep the centre running smoothly

• Handle daily administrative tasks, payment processing and basic sales reporting.

• Maintain accurate customer records and appointment information.

• Support the team with daily operations and other duties when required.

Who we are looking for

We are looking for someone who is comfortable working with people, enjoys taking ownership and wants to grow with us.

You may be a great fit if you are:

• A natural people person — confident communicating with different types of customers and building rapport.

• Comfortable with sales — able to understand customer needs, explain value and follow up professionally without being pushy.

• Service-oriented — you care about the customer's experience, not just completing a transaction.

• Proactive and responsible — you can manage appointments, administrative tasks and customer enquiries with minimal supervision after training.

• Eager to learn — interested in spinal health and willing to develop your knowledge of chiropractic services.

• Retail-ready — comfortable working shifts, weekends and public holidays according to the centre's operating schedule.

Experience that will give you an advantage

We welcome candidates from different backgrounds, especially those with experience in:

• Financial advisory, insurance or banking, particularly consultative sales and client relationship management.

• Healthcare, wellness, beauty or premium retail sales.

• Customer service, hospitality, front desk or appointment-based businesses.

• Sales roles involving follow-ups, customer retention and service recommendations.

Experience in financial advisory or insurance is a plus, but we value genuine service skills, integrity, sales ability and the right attitude just as highly.

What you can look forward to

• Learn a new field: Gain knowledge of spinal health and chiropractic services through on-the-job training.

• Make a meaningful difference: Help customers navigate their wellness journey with greater confidence.

• Grow your career: Develop skills in consultative sales, customer relationship management and centre operations.

• Be recognised for your contribution: Enjoy a role where performance, initiative and customer experience matter.

• Competitive remuneration: Attractive salary and performance-based incentives, commensurate with experience and suitability.