Wellness Centre Manager

E BEAUTY WELLNESS & SLIMMING PTE. LTD.; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

E BEAUTY WELLNESS & SLIMMING PTE. LTD. in Singapore seeks an outlet operations lead to oversee daily operations of our holistic health outlet. You will manage staff, handle counter and phone inquiries, and drive sales of wellness packages.

You’ll ensure health and safety standards, develop marketing strategies, handle appointments, and foster a welcoming environment for clients.

Qualifications

• Good understanding of the products and services offered.
• Schedule appointments and walk-ins.
• Handle customer inquiries and complaints.
• Build rapport to encourage repeat visits.
• Operational tasks and storefront upkeep.
• Lead and motivate staff on the floor.

Responsibilities

• Oversee daily operations of the outlet.
• Manage staff and ensure efficient workflow.
• Handle customer services at counter and on the phone.
• Drive sales of wellness packages to clients.
• Ensure health and safety standards are met.
• Develop marketing strategies to attract clients.
• Handle administrative tasks such as appointment fixing.

Skills

Customer service

Leadership

Administrative skills

Health & wellness knowledge

Product knowledge

Job description

This position reports to the Director and oversees the daily operations and overall functioning of the outlet dedicated to promoting holistic health and well-being. The responsibilities include managing staff, handle customer services over the counter and on the phone inquiries, sales of packages to the customers, ensuring the facility meets health and safety standards, developing marketing strategies to attract clients, handling administrative tasks such as appointment fixing, and fostering a welcoming and supportive environment for clients.

Job Requirements:

1. Good understanding on the products and services we offer
2. To be able to schedule appointments and walk ins
3. Handle any queries customer has and be able to handle any complaints and grievances that customer has
4. To be able to build rapport with customer ensuring customer comes back
5. To handle any operational tasks such as upkeep of storefront
6. To handle employees on the floor ensuring everyone is working efficiently

Competencies:

• Health and Wellness Knowledge: Basic understanding of nutrition and holistic health practices
• Administrative Skills: Proficiency in administrative tasks such as scheduling and record-keeping to ensure smooth operations.
• Customer Service: Excellent interpersonal and communication skills to interact with clients, address their concerns, and ensure high levels of customer satisfaction.
• Leadership Skills: Ability to lead and motivate a team of diverse individuals, set clear goals, provide direction, and foster a positive work environment.