Welfare Officer (Operation Executive)

HCSA COMMUNITY SERVICES; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

HCSA COMMUNITY SERVICES vacancies seek an Operations Executive to oversee daily, resident-centred operations in a halfway house in Singapore. The role focuses on safe welfare, timely service delivery, and programme support within a multidisciplinary team.

The successful candidate will handle feedback, coordinate with social work staff, and ensure records and safety protocols are followed. Shift work, including weekends and public holidays, is required to maintain continuous operation.

Qualifications

• Diploma or equivalent qualification required.
• Willing and able to perform shift work, including weekends and public holidays.
• Proficient in Microsoft Office applications.
• Physically and emotionally fit to work in a residential rehabilitation environment.

Responsibilities

• Attend residents' daily needs and welfare in a safe, respectful, and timely manner.
• Build rapport with residents and encourage pro-social behaviour and participation in programmes.
• Handle residents' feedback, concerns, and complaints professionally and escalate when required.
• Refer residents' issues to the Social Worker or relevant staff when necessary.
• Support implementation of programmes, including outings, activities, and events.
• Carry out resident supervision duties in line with SOPs and safety protocols.
• Monitor and report safety, security, or operational risks to supervisors.
• Assist in incident response and de-escalation per procedures.
• Support admissions, orientation, transitions, and discharge-related processes.
• Maintain accurate operational records and handover documentation.
• Oversee estate cleanliness and upkeep of the halfway house.

Skills

Communication skills

Organisational skills

Interpersonal skills

Teamwork

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

General Summary

The Operations Executive supports the safe and smooth day-to-day operations of the halfway house by ensuring residents' needs, operational requirements, and risk management measures are effectively carried out.

Roles & Responsibilities

1. Ensure residents' daily needs and welfare are attended to in a safe, respectful, and timely manner.
2. Build positive day-to-day rapport with residents and encourage pro-social behaviour, responsibility, and participation in programmes.
3. Handle residents' feedback, concerns, and complaints professionally, and elevate matters appropriately when required.
4. Refer residents' emotional, behavioural, or social issues to the Social Worker or relevant staff when necessary.
5. Support the implementation of institutional and community-based programmes, including outings, activities, and events.
6. Carry out resident supervision duties in accordance with approved SOPs, safety protocols, and operational instructions.
7. Monitor and report safety, security, behavioural, or operational risks promptly to supervisors.
8. Assist in incident response, emergency situations, and de-escalation efforts in accordance with established procedures.
9. Support admissions, orientation, transitions, and discharge-related operational processes for residents.
10. Maintain accurate and timely operational records, reports, shift logs, and handover documentation.
11. Oversee the cleanliness, upkeep, and general estate management of the halfway house environment.
12. Assist in monitoring workplace safety and health (WSH) practices to maintain a safe living and working environment.
13. Provide logistical and administrative support to ensure the smooth functioning of the halfway house and programme activities.
14. Work collaboratively with Ops, Social Work, Throughcare, and Community Engagement teams to support integrated care and continuity of service delivery.
15. Uphold professional conduct, boundaries, confidentiality, and organisational policies at all times.

Requirements

1. Preferably possesses at least a Diploma, Higher NITEC, GCE 'A' Level, or GCE 'O' Level qualification.
2. Able to understand and carry out instructions promptly and effectively.
3. Willing and able to perform shift work, including weekends and public holidays.
4. Good organisational, communication, and interpersonal skills.
5. Able to work independently while contributing effectively within a multidisciplinary team.
6. Proficient in Microsoft Office applications (Word, Excel, Outlook) and other digital communication tools.
7. Able to engage residents with respect and empathy while maintaining appropriate professional boundaries and situational awareness.
8. Demonstrates composure and sound judgement when handling challenging situations, conflicts, or emergencies.
9. Physically and emotionally fit to work in a residential rehabilitation environment.
10. Prior experience in residential care, security operations, social services, community work, or related fields will be an advantage.
11. For ex-offender applicants, a minimum of two years of continuous sobriety is required.

We thank all applicants for your interest; however, only shortlisted candidates will be contacted.