VP, L2 Production Support (Payment and Integration Services), Group Infrastructure & Platform S[...]

UOB; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

United Overseas Bank Limited (UOB) in Singapore is seeking an experienced production support professional to manage day-to-day issues, perform health checks, and coordinate with end users, development, and infrastructure teams to mitigate outages.

You will monitor batch processes across countries, drive continuous improvements, implement disaster recovery exercises, and maintain relationships with technical staff and clients.

Qualifications

• Minimum 8–10 years of hands-on experience with Java/J2EE middleware and related technologies.
• Experience with integration, messaging systems and enterprise middleware.
• Proficient with Oracle databases and UNIX environments.

Responsibilities

• Manage day-to-day issues including health checks and outages across applications and processes.
• Handle production support, initial responses, data gathering, tracking and escalation.
• Investigate issues and provide Level-2 analysis for Level-3 teams.
• Support automated health checks, housekeeping and inter-application checks.
• Respond promptly to users and monitor activities for timely reporting.
• Implement continuous process improvements and DR planning across countries.
• Develop relationships with technical staff, end users and clients.
• Coordinate and implement initiatives to create efficiencies in processing.
• Ensure end-of-day batch processes complete successfully daily across applications.

Skills

Java

J2EE

JMS

Web services

Microservices

Oracle

UNIX

IBM MQ Series

CTRL‑M

Splunk

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories across Asia Pacific, Europe and North America. Founded over 80 years ago, UOB operates through its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand. Guided by values of Honorable, Enterprising, United and Committed, UOB strives to do what is right, build for the future, work as one team and pursue long-term success.

Job Description

• Manage day‑to‑day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to prioritize and resolve or mitigate outages.
• Handle production support by issuing initial responses, gathering data, tracking, and resolving issues while determining escalation protocols.
• Investigate production issues and provide user workarounds, sharing Level‑2 analysis with Level‑3 teams for further investigation.
• Support automated application health checks, housekeeping, file status checks and inter‑application checks.
• Respond to users promptly for reported production issues and clarifications.
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow‑up and communication of problems to internal and external stakeholders.
• Implement continuous process improvement, including policies, procedures and production monitoring.
• Help identify, coordinate and implement initiatives/projects to create efficiencies and optimize technical processing.
• Develop and maintain relationships with technical staff, end users and clients.
• Evaluate alternative risks and solutions before taking action for timely resolution.
• Perform disaster recovery exercises for multiple applications across all countries each year.
• Assist in bringing up all applicable services after system maintenance, OS patching or database patching activities.
• Ensure end‑of‑day batch processes complete successfully for multiple applications across the country daily.
• Generate on‑demand reports as requested by users or auditors.

Job Requirements

• Minimum 8–10 years of hands‑on experience in Java, J2EE, JMS, Web services, Microservices, Oracle, UNIX, IBM MQ Series, CTRL‑M and Splunk.
• Strong middleware product knowledge and hands‑on experience supporting critical customer online payment integration and messaging systems.
• Experience writing scripts, database queries, generating capacity and performance reports.
• Experience with change management, problem management, and capacity/performance management.
• Solid understanding of resiliency and redundancy designs.

Equal Opportunity Employer

UOB is an equal‑opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations during the recruitment process, please inform us when you submit your online application.