VP - IT Operation Manager

TANGSPAC CONSULTING PTE LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TANGSPAC CONSULTING PTE LTD is seeking an experienced IT Operations / Command Centre Manager to lead a 24x7 data centre operations team in a banking environment, responsible for end-to-end operational management of core banking infrastructure, batch scheduling, monitoring, and Level 1 support to ensure high availability.

You will drive automation, oversee batch workflows (EOD/EOM), incident management, and coordinate with engineering and vendor partners to deliver reliable services and

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 12+ years of IT operations experience, with at least 5 years in a managerial role within a data centre environment.
• Proven experience in the banking or financial services industry is highly preferred.

Responsibilities

• Oversee day-to-day data centre operations to ensure high availability and performance of IT infrastructure.
• Lead batch scheduling, interdependencies, pre/post conditions, and error handling for critical processes.
• Manage Level 1 support, incident logging, prioritisation, and timely resolution.
• Drive automation to reduce manual effort and improve operational efficiency.
• Lead and develop a team of operations engineers and coordinate with vendors for 24x7 support.

Skills

Batch scheduling

Data centre operations

Automation scripting

Monitoring tools

Incident management

Leadership

Vendor management

Shell

Python

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Control-M

Autosys

Job description

We are seeking an experienced IT Operations / Command Centre Manager to lead and manage our 24x7 data centre operations team within a dynamic banking environment. In this critical role, you will be responsible for the end-to-end operational management of our core banking infrastructure, including batch job scheduling, application monitoring, and Level 1 support. You will drive automation initiatives to enhance efficiency, ensure system reliability, and maintain the high availability required to support our business operations.

Roles :

Data Centre & Infrastructure Operations

• Oversee the day-to-day operations of the data centre, ensuring high availability, performance of all IT infrastructure.

• Manage computer resources utilisation, server performance, and data backup operations to ensure all systems run within pre-defined schedules and parameters.

• Lead the team in monitoring and managing data centre services, including computer operations and batch cycles.

Batch Job Scheduling & Management

• Lead the design, setup, and management of batch jobs, including scheduling, interdependencies, pre/post conditions, and error handling.

• Oversee the end-to-end management of batch workflows, including critical End-of-Day (EOD) and End-of-Month (EOM) financial batches.

• Manage application deployment, migration, and batch job scheduling across mainframe and distributed environments.

• Collaborate with application and infrastructure teams to monitor batch jobs and ensure seamless system integration.

Level 1 Support & Incident Management

• Lead the Level 1 support team in monitoring application health, batch jobs, interfaces, and alerts.

• Manage incident logging, categorisation, prioritisation, and tracking to ensure timely resolution.

• Drive the incident and problem management process to ensure long-term resolution of recurring issues.

• Act as the primary escalation point for critical production issues, coordinating technical calls to resolve high-priority incidents quickly.

Automation & Operational Efficiency

• Drive the automation of manual processes to improve operational efficiency and reduce human error.

• Develop and fine-tune the Operations Acceptance Framework within the data centre to ensure robust operational standards.

• Identify opportunities for automation in batch processing, monitoring, and incident response.

• Implement and manage enterprise workload automation tools to optimise batch processing and file transfers.

Team Leadership & Vendor Management

• Lead, mentor, and develop a team of operations engineers and support staff. (more than 30 members)

• Manage service vendors to provide 24x7 systems operations support that meets agreed service levels.

• Coordinate with internal technology teams and external partners for BAU changes, ensuring live verification after scheduled changes.

Requirements

Experience & Education

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum of 12 years of experience in IT operations, with at least 5 years in a managerial role within a data centre environment.

• Proven experience in the banking or financial services industry is highly preferred.

Technical Skills

• Strong hands-on experience with batch scheduling tools (Control-M /Autosys).

• In-depth knowledge of data centre operations, incident and problem management

• Experience with core banking system operations, including back office host, servers, storage infrastructure

• Proficiency in automation scripting (e.g., Shell, Python) and infrastructure automation tools.

• Familiarity with monitoring tools, and capacity planning.

Soft Skills

• Strong leadership and people management skills with the ability to motivate and develop a high-performing team.

• Excellent problem-solving and analytical abilities.

• Strong communication and stakeholder management skills.

• Ability to work under pressure and manage multiple priorities in a fast-paced banking environment.

Preferred Qualifications

• ITIL v3/v4 certification.