VP, International Desk Manager

HSBC Holdings plc; Singapore; On-site; SGD 180,000 - 250,000; Full time

Job summary

HSBC Holdings plc in Singapore is recruiting a VP, International Desk Manager to lead cross-border client acquisition and corridor collaboration. You will partner with corridor teams to drive referrals, optimize fund flows, and expand cross-border opportunities for New to Bank customers.

The role requires strong retail banking knowledge, exceptional relationship management, and strategic initiative development, with a focus on international wealth hub growth from Singapore.

Qualifications

• Strong knowledge of the retail banking landscape and offshore/international banking context.
• Experience in acquisition or business development strategy, especially with corridors.
• Clear and effective communication, especially non-face-to-face engagement.
• Strong interpersonal skills and sensitivity to diverse cultures.
• Efficient time and project management across multiple tasks.

Responsibilities

• Coordinate with corridor partners to maximize inbound referrals.
• Enable cross-functional referrals from Singapore to corridor markets.
• Improve fund flow between corridor partners and HSBC Singapore and other markets.
• Acquire Lead Generators in Singapore and expand cross-border opportunities.
• Collaborate with Market Heads to drive RM referrals and self-sourcing.
• Work with Propositions on events to create acquisition opportunities.
• Run initiatives to support Singapore as an international wealth hub.
• Design rapid solutions by resolving channel challenges and feedback.

Skills

Retail banking knowledge

Relationship management

Cross-border collaboration

Communication skills

Time & project management

New to bank acquisition

Job description

In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as aVP, International Desk Manager

In this role you will:

• Responsible for working with corridor partners to maximize inbound referral business through the International Banking Centre, Digital remote journeys, and Business Development Managers. For North Asia, this would include China, Taiwan and Hong Kong amongst others
  
• Enable cross functional business referrals from Singapore to key corridor markets to fulfill multi-corridor needs for New to bank and New to Group customers
  
• Work towards improving the fund flow from corridor partners to HSBC Singapore and from HSBC Singapore to other markets. Look at increasing the capture rate in both directions
  
• Acquire Lead Generators (LG) in Singapore and look at building upon the cross-border LG opportunities in the markets that are enabled. In the absence of LG approvals, look at partnerships that can be developed
  
• Working with Market Heads of their respective corridors to work towards RM referrals and self sourcing and build a sustainable pipeline for acquisition
  
• Work with Propositions on events that can be done in Singapore and overseas to build acquisition opportunities. To look at communication material that could be developed
  
• Run collaborative initiatives in support of SG plans to become an international wealth hub.
  
• Design and enable rapid solutions for growth in response to market changes by resolving channel challenges and investigating their complaints or feedbacks with a view to recover service

To be successful you will need:

• Strong knowledge of the retail banking landscape, and a good understanding of business functions in the context of offshore and international banking
• Experience in acquisition or business development strategy, prior experience and deep knowledge of working with corridors is preferred
• Clear and effective communication skills, particularly in non-face to face engagement
• Strong interpersonal and relationship management skills, with sensitivity towards various cultural backgrounds
• Efficient time management and project management skills, and ability to manage a diverse range of tasks under pressure
• Drive New to Bank acquisition across various sources and continuously develop new acquisition channels and alliances

You’ll achieve more at HSBC.

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