VP, Data & AI Governance Specialist, Group Operations COO

DBS Group Holdings Ltd; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

DBS Group Holdings Ltd seeks a VP, Data & AI Governance Specialist in Group Operations COO to lead and operate the AI governance framework across enterprise use cases, ensuring Responsible Data Use and regulatory compliance. The role partners with Risk, Compliance and Technology to embed governance into daily operations.

You will drive design, implementation and continuous improvement of governance processes, training, and oversight across Team Agents and AI platforms, including Generative and

Qualifications

• Experience in data or AI governance and controls across financial services.
• Strong understanding of regulatory requirements for AI governance.
• Ability to assess data-related and operational risks and controls.

Responsibilities

• Design, roll-out and maintain AI governance operating model for Group Operations.
• Oversee AI use case review, approval and retrofit processes with risk-based governance.
• Operationalize enterprise policies for Team Agents and data enablement.
• Produce management information on governance status for senior leadership.

Skills

Data governance

AI governance

Risk management

Stakeholder comms

Regulatory knowledge

Generative AI

Agentic AI

Cross-functional influence

Job description

VP, Data & AI Governance Specialist, Group Operations COO### VP, Data & AI Governance Specialist, Group Operations COOApply: Singapore - Central: Full time: Posted Today: WD89948**About the team**Data Excellence in the Group Ops COO office enables the responsible use of data and AI across Group Operations. Our Responsible Data Use (RDU) framework, built on the PURE principles (Purposeful, Unsurprising, Respectful, Explainable), and robust AI governance underpin how Operations adopts AI while maintaining the trust of customers, employees and communities.**Job Purpose**Support the AI Governance Lead in implementing and operating the AI governance framework for Group Operations, ensuring AI/ML use cases, including Generative AI and third-party models, adhere to enterprise AI governance, RDU policies and regulatory standards. This is a hands-on role that turns policy into practical processes Operations teams can follow.**Key Responsibilities**1. **AI Governance and Responsible Data Use (RDU)** * Support the design, roll-out and maintenance of the Group Operations AI governance operating model, aligned to enterprise requirements and RDU policies. * Operate the AI use case and model review, approval and retrofit processes, applying baseline and enhanced governance in proportion to risk. * Drive adherence to the PURE principles across Group Operations use cases. * Prepare papers and follow up actions for the Ops RDU Committee, Group RDU Committee, and Ops COO cadence meetings. * Work with Use Case Owners, Model Owners, Lead Model Developers and Operations functions to embed governance into daily work. * Develop training, guidance and a knowledge base, and follow up on completion of AI governance and PURE training.2. **Centralised AI Process*** Support the Centralised Prompt Management process on the new platform, and contribute to new Group Operations AI processes* Develop Group Ops AI related new process and governance framework.1. **Team Agents Governance and Enablement** * Establish and operate the governance and enablement approach for shared Team Agents used by multiple users, including agents deployed through Microsoft Copilot and DBS-GPT. * Manage the end-to-end Team Agent lifecycle, including intake, use case assessment, approval coordination, onboarding, controlled deployment, periodic review, change management and retirement. * Provide oversight of the end-to-end Team Agent lifecycle and associated controls across Group Operations, covering intake, use case assessment, approval coordination, onboarding, controlled deployment, periodic review, change management and retirement. * Operationalize enterprise policies and control requirements for Team Agents across Group Operations, including agent ownership, user access, approved knowledge sources and data, prompt and instruction changes, testing, human oversight and escalation. * Partner with Technology to monitor Team Agent adoption, usage, and performance, with clear management reporting and follow-up actions.2. **Data Enablement*** Support data instrumentation and data infrastructure standardisation for key Group Operations projects in productivity and risk management.* Help explore AI opportunities for operational resilience with the Data Chapter and other Operations units.1. **Reporting and Stakeholders*** Produce clear management information on AI governance status and risks for senior management and committees.* Build trusted relationships with Operations, Risk, Compliance, Technology and Data teams.**Role Requirements*** 8 to 12 years of experience in data governance, AI governance, risk management or a related field in financial services.* Experience implementing or operating governance frameworks and controls for data or AI solutions.* Good understanding of Generative AI and Agentic AI, their risks and opportunities.* Working knowledge of regulatory requirements and best practice for AI governance (e.g. MAS FEAT principles).* Solid grounding in data governance, data lifecycle and value chains, and how they link to business processes.* Skilled in assessing data-related and operational risks and controls.* Strong communicator able to influence across a matrix of Operations, Technology, Risk and Compliance.* Preferred: Bank Operations knowledge, ideally in one or more of Institutional Banking, Consumer Banking, Wealth Management and Financial Markets.* Preferred: experience working in or alongside Operations functions (e.g. payments, trade, settlement, onboarding or servicing), including operational controls, risk and control assessments, or automation initiatives.**Location:**DBS Asia Central**Job:**Data & AI Governance**Schedule:**Regular**Employee Status:**Full time### Why join us?*DBS is more than a bank —**we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world.*### About UsDBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia.Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023.DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.