VP, Customer Advocacy & Outcome Excellence

United Overseas Bank; Singapore; On-site; SGD 150,000 - 220,000; Full time

Job summary

United Overseas Bank Ltd in Singapore seeks a VP, Group Customer Advocacy to lead independent reviews, analyze customer insights, and drive improvements that enhance customer outcomes and fair dealing across the Group.

You will partner with business and functional teams to embed customer-centric decision-making, build governance frameworks, and deliver management reporting and dashboards for governance forums.

Qualifications

• Extensive experience in customer advocacy or governance role.
• Strong analytical skills with the ability to translate insights into action.
• Excellent stakeholder management across functions.

Responsibilities

• Lead independent reviews of customer outcomes, fair dealing standards and risks.
• Develop and embed customer advocacy practices and governance across the Group.
• Prepare management reporting, dashboards andarisons to governance forums.

Skills

Customer Advocacy

Governance

Stakeholder Management

Job description

United Overseas Bank Ltd in Singapore seeks a VP, Group Customer Advocacy to lead independent reviews, analyze customer insights, and drive improvements that enhance customer outcomes and fair dealing across the Group.

You will partner with business and functional teams to embed customer-centric decision-making, build governance frameworks, and deliver management reporting and dashboards for governance forums.