VP, Customer Advocacy & Experience

United Overseas Bank Limited; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

United Overseas Bank Limited (UOB) is seeking a Vice President in the CEO Office to lead Group Customer Advocacy. You will oversee customer outcomes, drive independent reviews, and influence improvements across Singapore and regional markets.

The role emphasizes fair dealing, governance, and customer-centric decision-making. Reporting to Head of Group Customer Advocacy, CEO Office, you will guide cross‑functional initiatives, develop analytics, and deliver management reporting to governance

Qualifications

• Minimum 8–12 years of relevant experience in Customer Advocacy or related disciplines.
• Experience in customer governance, conduct risk, customer experience, or related functions.
• Strong written and verbal communication skills and the ability to influence stakeholders.

Responsibilities

• Protect customer interests through independent oversight of outcomes, fair dealing standards, and risks.
• Turn insights into better outcomes by analyzing feedback, complaints, and operational data.
• Build a customer‑first organisation by embedding advocacy principles across the Group.
• Lead and participate in governance forums, drive remediation actions, and benchmark industry practices.

Skills

Customer advocacy

Stakeholder management

Data analysis

Governance

Education

Bachelor's degree in Business/Finance/related field

Job description

United Overseas Bank Limited (UOB) is seeking a Vice President in the CEO Office to lead Group Customer Advocacy. You will oversee customer outcomes, drive independent reviews, and influence improvements across Singapore and regional markets.

The role emphasizes fair dealing, governance, and customer-centric decision-making. Reporting to Head of Group Customer Advocacy, CEO Office, you will guide cross‑functional initiatives, develop analytics, and deliver management reporting to governance