VIP Supervisor (Executive Lounge)

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking a Guest Services Associate to organize check-in and pre-registration procedures, and to process room sales for guests without reservations.

You will identify over-commitment, arrange alternatives, and provide directions and information to guests. Responsibilities also include assisting management in coaching staff, answering guest requests, coordinating transportation, and handling payments and safes.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Organize and coordinate group check-in and pre-registration procedures.
• Sell rooms to guests without reservations and manage over-committed inventory.
• Answer guest queries, provide information, and follow up for satisfaction.
• Arrange transportation and assist with guest requests.

Skills

Guest services

Cash handling

Communication

Organizational skills

Education

High school diploma or GED

Job description

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Ensure that the Executive Lounge are in order such as food are topped up on regular basis. Making drinks for guests (alcohol and non-alcohol). Clearing all soiled cutleries and refreshing it with a new set. Folding of napkins /

Assist management in motivating and coaching employees; serve as a departmental role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None