VIP Growth Manager (VIP增长经理)

OKX Group; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

L&D programs

Education subsidy

Team building programs

Wellness benefits

Meal allowances

Healthcare coverage

Résumé du poste

OKX Group is seeking a VIP Growth Manager to serve as a central strategy and operations partner for the VIP business. You will leverage data analysis, user insights, and cross-functional teamwork to support VIP Relationship Managers and regional teams with growth initiatives.

The ideal candidate will have strong analytical thinking, the ability to translate insights into actionable plans, and proven collaboration with relevant teams to drive execution and continuous optimization.

Qualifications

• Bachelor’s degree or above; 3–5 years in user growth, strategy operations, business analytics, or related field.
• Strong data analysis skills; proficient in SQL and able to pull and analyze data independently.
• Insight is the core requirement: identify key issues in data, distinguish correlation from causation, and make deliberate trade-offs.
• Structured thinker with business sense; translate ambiguous problems into analytical actions.
• Strong drive to execute and cross-team communication to win stakeholders over to insights.
• Experience using AI tools to improve analysis and productivity is a plus.
• Fluent in written and spoken English and Chinese; Chinese as working language.

Responsabilités

• Provide business insights and strategy by identifying growth opportunities from data and turning them into actionable plans.
• Write reports for senior management shaping VIP benefits, resource allocation and playbooks.
• Monitor VIP core metrics daily; root-cause analysis and actionable next steps.
• Automate recurring analyses and dashboards to reduce manual data pulls.
• Collaborate with Data Warehouse and BI teams to standardize metrics and data tables.

Connaissances

Data analysis

SQL

Formation

Bachelor's degree or above

Outils

Data Warehouse

BI dashboards

Description du poste

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles:We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

The VIP Growth Manager will serve as a central strategy and operations partner for the VIP business. Through data analysis, user insights, and cross-functional collaboration, this role will support VIP Relationship Managers and regional teams with growth strategies and initiatives.

The ideal candidate should possess strong analytical thinking and communication skills, with the ability to identify growth opportunities from user behavior and business data, translate insights into actionable plans, and collaborate with relevant teams to drive execution and continuous optimization.

What You’ll Be Doing

Business Insights & Strategy

Identify structural problems and opportunities in the data, such as churn signals among high-value users, differences in service needs across client segments, and the marginal return on resource allocation, and turn them into actionable strategies.

Write business insight reports for senior management that shape VIP benefits, resource allocation, and team playbooks.

Data Monitoring

Build and maintain the VIP core metrics framework with daily monitoring; when a metric moves unexpectedly, find the root cause and recommend actionable next steps.

Automate recurring analyses and reports as dashboards or scheduled jobs (for example weekly and monthly reports, incentive plan results, and anomaly alerts) to reduce repetitive manual data pulls.

Work with the Data Warehouse and BI teams to standardize metric definitions and build data tables, so the data stays accurate and traceable.

Design and strategise incentive plans for VIP business teams, covering metric selection, target breakdown, weighting, and payout linkage.

Track how the incentive plans are carried out, deliver results weekly and monthly, and update the plan criteria as the business changes (for example VIP tier threshold adjustments or new market launches).

Middle Office Capability Building & Cross-functional Collaboration

Document SOPs, metric definitions, and methods for VIP growth, and drive alignment and reuse across regions.

Act as the middle office hub between RM teams, regional markets, Product, Risk, and Finance, taking strategies through its entire lifecycle.

Gather feedback from frontline teams and users, combine it with business data to find common needs, and help improve the product experience, service processes, and operating tools.

What We Look For In You

Bachelor’s degree or above, with 3–5 years of experience in user growth, strategy operations, business analytics, client operations, or a related field.

Strong data analysis skills; proficient in SQL and able to pull and analyze data independently.

Insight is the core requirement: able to find the key issue in the data, tell correlation from causation, and reach clear conclusions with deliberate trade-offs, rather than simply listing numbers.

Structured thinker with strong business sense; able to break ambiguous business problems into analytical frameworks and turn them into operational actions.

Strong drive to get things done and good at cross-team communication; able to win business stakeholders over to insights and drive execution.

Experience using AI tools to improve analysis and productivity is a plus.

Fluent in written and spoken English and Chinese; Chinese is used as a working language.

L&D programs and Education subsidy for employees' growth and development

Various team building programs and company events

Wellness and meal allowances

Comprehensive healthcare schemes for employees and dependants

More that we love to tell you along the process!

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