Vice President, Business Development - BFSI

TP; Singapore; On-site; SGD 320,000 - 420,000; Full time

Job summary

TP is seeking a Vice President of Business Development for Singapore to lead the BFSI vertical, shaping go-to-market strategies and driving partnerships with banks, fintechs, insurers, and digital institutions not outsourcing operations.

The role emphasizes strategic pitches, governance of complex deals, and development of TP’s digital CX, analytics, and regulatory-compliant outsourcing capabilities. A strong regional network and leadership in transformation are essential.

Qualifications

• 8+ years' experience selling CX or business transformation services in BFSI.
• Proven track record closing large, complex deals with banks/fintechs.
• Understanding of Singaporean and SEA regulatory, data security, and risk.
• Digitally fluent with automation, AI, omnichannel CX.

Responsibilities

• Develop BFSI-specific go-to-market strategy for Singapore aligned with APAC/global goals.
• Acquire new logos among local BFSI organizations exploring digital transformation.
• Leverage network to build C-level relationships and influence decisions.
• Design sales approaches combining digital tech, analytics, and CX expertise.
• Lead pitches, coordinate proposals, and manage negotiations and contracting.
• Collaborate with SMEs and pre-sales to position TP as a trusted partner.
• Promote TP’s innovation and automation capabilities to differentiate from competitors.
• Maintain pipeline, forecast accurately, and deliver growth targets.

Skills

BFSI sales

C-level relationships

Regulatory knowledge

Digital transformation

Job description

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

As Vice President of Business Development – Singapore, you will lead our BFSI vertical expansion across the local market, focusing on unlocking new logos and high-value partnerships with banks, fintechs, insurers, and digital financial institutions that are not currently outsourcing their operations. You will be responsible for shaping and executing a go-to-market strategy that highlights Teleperformance’s transformation capabilities, customer service excellence, fraud/risk operations, digital CX solutions, and regulatory-compliant outsourcing models.

The Responsibilities & Duties

• Build and execute a BFSI-specific business development strategy for Singapore, aligned with APAC and global objectives.
• Drive new logo acquisition among local BFSI organizations that are exploring digital transformation or regional expansion.
• Leverage your BFSI network to develop C-level relationships and influence buying decisions.
• Design solution-based sales approaches that combine our digital tech, analytics, omnichannel, and customer care expertise.
• Lead strategic pitches, coordinate proposals, and manage the negotiation and contracting process.
• Partner with SMEs and pre-sales teams to position TP as a trusted digital and compliance-ready outsourcing partner.
• Promote TP’s innovation, transformation, and automation capabilities to differentiate from cost-led BPO competitors.
• Manage a healthy pipeline, forecast accurately, and deliver on growth targets.

The Qualifications

• A seasoned sales executive with 8+ years of experience selling CX or business transformation services in the BFSI sector.
• Proven track record of closing large, complex deals with banks, insurers, or fintechs.
• Familiar with regulatory, compliance, data security, and risk management requirements in the Singaporean and broader SEA BFSI landscape.
• Digitally fluent—comfortable discussing automation, AI, omnichannel CX, and tech-enabled transformation.
• Deep network of decision-makers in Singapore’s BFSI ecosystem.
• Passionate about innovation, customer-centricity, and enterprise growth.

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.