Senior Executive, Client Servicing (Event Management)

PEOPLE PROFILERS (SERVICES) PTE. LTD.; Singapore; On-site; SGD 50,000 - 56,000; Full time

Job summary

PEOPLE PROFILERS (SERVICES) PTE. LTD. is seeking an Event Planning & Operations Support professional to manage end-to-end client relations, coordinate cross-functional teams, and ensure flawless event delivery.

You will translate client requirements into operational plans, liaise with vendors, oversee setup and teardown, and support post-event reporting while maintaining strong relationships and high satisfaction across all stages.

Qualifications

• Strong client servicing and relationship management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to organise and coordinate multiple events and stakeholders.

Responsibilities

• Serve as the primary contact for clients after event confirmation and throughout the event delivery phase.
• Manage ongoing client communications via email, phone, and in-person meetings.
• Confirm and finalise all event requirements based on signed proposals and agreements.
• Ensure client expectations are clearly understood, documented and communicated to internal teams.
• Conduct pre-event briefings and alignment sessions with clients.
• Provide timely updates to clients on event progress, logistics and operational arrangements.
• Handle client queries, changes and last-minute requests in a professional, solution-oriented manner.
• Maintain strong client relationships, ensuring high satisfaction before, during and after events.
• Conduct post-event follow-ups to gather feedback and support future engagement opportunities.
• Translate confirmed event requirements into detailed operational plans and event orders.
• Coordinate closely with internal departments to ensure smooth execution (operations, F&B, technical, housekeeping, security).
• Prepare and distribute detailed event briefs, setup plans and run sheets.
• Liaise with external vendors, AV partners, decorators, caterers and service providers.
• Oversee venue setup, event execution and teardown processes.
• Support rehearsals, walkthroughs and pre-event site inspections.
• Manage on-site event coordination and provide real-time troubleshooting when required.
• Ensure all event timelines, schedules and deliverables are executed according to plan.
• Monitor event quality and ensure adherence to venue standards and client expectations.
• Support post-event reporting, documentation and internal debriefs.
• Assist in creating and coordinating basic marketing materials and promotional content.
• Coordinate with partners on marketing initiatives and cross-promotion.
• Support the promotion of upcoming events and partnerships.
• Maintain event photo libraries, testimonials and showcases.
• Assist in CRM updates and post-event summaries.

Skills

Client Servicing

Relationship management

Communication

Interpersonal skills

Organisational skills

Problem solving

Team collaboration

Tools

Microsoft Office

CRM systems

Event management tools

Job description

Work venue: Central

Working hours: Monday to Friday, 9am to 5.30pm

Budget: $4500-$5000 base

Key Responsibilities

Client Servicing & Post-Sales Relationship Management

• Serve as the primary point of contact for clients after event confirmation and throughout the event delivery phase
• Manage ongoing client communication via email, phone calls and in-person meetings
• Confirm and finalise all event requirements based on signed proposals and agreements
• Ensure client expectations are clearly understood, documented and communicated to internal teams
• Conduct pre-event briefings and alignment sessions with clients
• Provide timely updates to clients on event progress, logistics and operational arrangements
• Handle client queries, changes and last-minute requests in a professional, solution-oriented manner
• Maintain strong client relationships, ensuring high satisfaction before, during and after events
• Conduct post-event follow-ups to gather feedback and support future engagement opportunities

Event Planning & Operations Support

• Translate confirmed event requirements into detailed operational plans and event orders
• Coordinate closely with internal departments (operations, F&B, technical, housekeeping, security, etc.) to ensure smooth execution
• Prepare and distribute detailed event briefs, setup plans and run sheets
• Liaise with external vendors, AV partners, decorators, caterers and service providers
• Oversee venue setup, event execution and teardown processes
• Support rehearsals, walkthroughs and pre-event site inspections
• Manage on-site event coordination and provide real-time troubleshooting when required
• Ensure all event timelines, schedules and deliverables are executed according to plan
• Monitor event quality and ensure adherence to venue standards and client expectations
• Support post-event reporting, documentation and internal debriefs

Marketing Support

• Assist in creating and coordinating basic marketing materials (event invitations, EDMs, social media content, etc.)
• Coordinate with internal and external partners on marketing and promotional initiatives
• Support the promotion of upcoming events, programmes and partnership activities
• Assist in maintaining event photo libraries, testimonials and event showcases
• Support cross-marketing opportunities with strategic partners and sponsors

Administrative Support

• Maintain accurate records of confirmed events, client requirements and operational details
• Update CRM systems with event status, client communications and post-event outcomes
• Prepare event documentation, event orders, run sheets and correspondence
• Track event timelines, approvals and internal coordination milestones
• Assist with invoice tracking, purchase requests and vendor documentation
• Support scheduling of meetings, site visits and internal coordination sessions
• Prepare post-event summaries and basic reporting when required

Key Competencies

• Strong client servicing and relationship management skills
• Excellent communication and interpersonal abilities
• Strong organisational and coordination skills
• Ability to manage multiple events and stakeholders simultaneously
• High attention to detail and operational accuracy
• Strong problem-solving skills and ability to work under pressure
• Team-oriented with the ability to collaborate across departments
• Calm, proactive and solution-focused mindset during live events

Preferred Experience

• Experience in hospitality, MICE, event management or client servicing roles
• Strong understanding of event operations and on-site execution processesFamiliarity with venue management and vendor coordination
• Basic knowledge of marketing and event promotion is an advantage
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM systems or event management tools is preferred

We regret that only shortlisted candidates will be notified.