Vehicle Diagnostics & Aftersales Technician

St Engineering; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ST Engineering's Aftersales team in Singapore is hiring an service technician to ensure high customer satisfaction through efficient aftersales support and timely fault diagnostics. You will liaise with customers to arrange service, open job cards in Maximo, perform repairs including battery servicing, and diligently record all details in the service report while updating the customer on progress.

This role requires professional communication and adaptability to changing conditions, with

Qualifications

• Basic oral and written communication in English.
• Customer service oriented.
• Professional and able to adapt to situational changes.

Responsibilities

• Ensure overall customer satisfaction with Aftersales service.
• Liaising with customer to arrange the bus to be service and repair.
• Perform diagnosis on vehicle for fault finding.
• Open Job card in Maximo system and demand parts.
• Carry out repair/service job & servicing of battery, etc.
• Diligent recording of all info in service report (mileage, parts list, fault codes, etc).
• Update to customer the progress timely.
• Get customer to sign on service report to acknowledge the repair jobs.
• Provide breakdown support to customer.
• Carry out recall/warranty job as documented by MAN.
• Other functions & adhoc jobs as required by superior.

Skills

English communication

Customer service

Adaptability

Job description

ST Engineering's Aftersales team in Singapore is hiring an service technician to ensure high customer satisfaction through efficient aftersales support and timely fault diagnostics. You will liaise with customers to arrange service, open job cards in Maximo, perform repairs including battery servicing, and diligently record all details in the service report while updating the customer on progress.

This role requires professional communication and adaptability to changing conditions, with